What’s Under the Hood

DriveTime Family of Brands is the largest privately owned used car sales finance & servicing company in the nation. Headquartered in Tempe, Arizona and Dallas, Texas, we create opportunities and improve the lives of our customers and our employees by placing a focus on putting the right customer, in the right vehicle, on the right terms and on their path to ownership.

You can find DriveTime’s tire tracks across the nation with dealerships where we embrace a transparent pricing approach, eliminating haggling and gimmicks and reconditioning centers where we breathe new life into pre-owned vehicles. Regardless of where you’re located, if you’ve got DRIVE and you’re looking to make an impact, we’d love for you to make a difference with us!

That’s Nice, But What’s the Job?

The Sales and Operations Advisor is a customer-obsessed professional operating within a streamlined structure that minimizes distractions and maximizes impact. We uphold a high standard of excellence in every customer interaction. By enabling our experts to focus fully on matching solutions to customer needs, we ensure every customer either leaves in a car or knows exactly what they need to do to purchase a vehicle from DriveTime. As a key member of the dealership team, the Sales and Operations Advisor is dedicated to mastering their craft—understanding customers deeply, knowing our inventory and financing options inside and out, and using that expertise to match every customer with the right solution. When engaging with customers, the Sales and Operations Advisor makes the most of every moment to support their journey. When not directly assisting customers the Sales and Operations Advisor contributes to the overall dealership operation, helping the team stay focused on their interactions and ensuring the store is always prepared to deliver an exceptional customer experience. The Sales and Operations Advisor is empowered to execute the operational tasks necessary to efficiently run the dealership and maintain a high level of compliance, customer satisfaction, and operational excellence.

Key Responsibilities Customer Nurture and Sales Experience

Sales and Operations Advisor Job Description

The Sales and Operations Advisor is a customer-obsessed professional operating within a streamlined structure that minimizes distractions and maximizes impact. We uphold a high standard of excellence in every customer interaction. By enabling our experts to focus fully on matching solutions to customer needs, we ensure every customer either leaves in a car or knows exactly what they need to do to purchase a vehicle from DriveTime. As a key member of the dealership team, the Sales and Operations Advisor is dedicated to mastering their craft—understanding customers deeply, knowing our inventory and financing options inside and out, and using that expertise to match every customer with the right solution. When engaging with customers, the Sales and Operations Advisor makes the most of every moment to support their journey. When not directly assisting customers the Sales and Operations Advisor contributes to the overall dealership operation, helping the team stay focused on their interactions and ensuring the store is always prepared to deliver an exceptional customer experience. The Sales and Operations Advisor is empowered to execute the operational tasks necessary to efficiently run the dealership and maintain a high level of compliance, customer satisfaction, and operational excellence.

Key Responsibilities Customer Nurture and Sales Experience

· Connect and build partnerships with customers who have expressed interest in purchasing a vehicle with DriveTime.

o Execute the DriveTime Nurture process to engage with interested customers and progress them forward in their car buying journey.

o Guide customers through a world class tailored customer experience when they visit the dealership, utilizing the DriveTime sales process.

· Introduce customers to the DriveTime family of companies as they begin their path of ownership.

· Execute the Daily Strategy as set by the General Manager.

· Know the dealership Inventory, website, OET experience, financing, and all related sales processes(trades, Upgrades, post sale, etc) to be the DriveTime expert.

· Commitment to development of sales skills like negotiation, core competencies, customer experience skills, etc.

Team Experience

· Maintains a high level of awareness to provide assistance to customers and/or team members as needed.

· Actively contributes to personal development through feedback, personal performance improvement, training, and development.

· Training Partner for incoming new hire Sales and Operations Advisors.

· Engages in an efficient and highly effective team through collaborative employee relationships.

· Understands and executes company directives, initiatives, and expectations.

· Participates in a healthy, positive, and safe employment environment for all employees.

· Partner with other Sales and Operations Advisors to complete tasks and responsibilities, meeting customer and company needs.

Operational Excellence

· Responsible for Opening/Closing the store, Cash handling, Sales, Nurture, and basic to high level operations and inventory tasks.

· Responsible for performing high level tactical activities including sales, operations, and inventory management including Huddles, sales process touchpoints, Service Drive management, and operational audits.

· Responsible for all sale related items like tags, title/registration, etc

· Understands and executes all administrative responsibilities including but not limited to deal documentation and cash handling, meeting company provided expectations.

· Receives and executes assignments from the General Manager regarding optimization of talent and daily operational duties.

· Understands and executes proper merchandising and quality control of inventory and ensures front line readiness at all times.

· Point of Contact for Dealership Communications and Escalations.

Sales and Operations Advisor – Phase Descriptions

A multi-phase position that utilizes a learn and earn approach to arrive at the final phase of the position within 5-6 months of hire. Once certified in a phase, the individual is responsible for the expectations of that phase as well as the previous phases and takes an active role in the day-to-day operation of the dealership.

· Level 0 – New Hire Trainee, learning role only.

· Level 1 – Responsible for executing the DriveTime Sales Process proficiently.

· Level 2 – Responsible for executing Nurture activities, Sales, and basic operations and inventory tasks.

· Level 3 – Responsible for Opening/Closing the store, Cash handling, Sales, Nurture, and mid-level operations and inventory tasks.

· Level 4 – Responsible for performing high level tactical activities including sales, operations, and inventory management including Huddles and Sales Process touchpoints.

So What About the Perks? Perks matter

• Medical, dental, and vision, oh my! DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage. 
• But Wait, There’s More. 401(K), Company paid life insurance policy, short and long-term disability coverage to name a few.
• Growth Opportunities. You grow, I grow, we all grow!  But seriously, DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year.
• Tuition Reimbursement. We’re as passionate about your professional development as you are. With that, we’ll put our money where our mouth is.
• Wellness Program. Health is wealth! This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities!
• Gratitude is Green.  We offer competitive pay across the organization, because, well… money matters!

• Consistent Work Schedule. We are strong believers in work/life balance. We’re closed on Sundays to give our employees valued time with family and friends.
• Teamwork, Makes the Dream Work.  Be part of a winning team and get winning results.  Monthly bonus share, sales contests, and other perks to recognize a job well done.
• World Class Training and Development.  Starting as a Customer Sales Guide, you can quickly certify on higher levels and prepare for the next role with our manager training programs.

• Paid Time Off. Not just lip service: we work hard, to play hard!  Paid time off includes (for all full-time roles) wellness days, holidays, and good ole' fashioned YOU time!  For our Part-timers, don't fear you get some time too...vacation time is available - the more you work, the more you earn!

Anything Else?  Absolutely.

DriveTime Family of Brands is Great Place to Work Certified! And get this: 90% of our rockstar employees say they feel right at home here.  We could spend a lot of time having you read about ALL our awards, but we’ll save time (and practice some humility) just naming a few others; Comparably Awards: Best Company for Diversity, Best Company Culture and Best Company Leadership, oh and don’t forget Phoenix Business Journal Healthiest Employers (okay, we’ll stop there)!

Hiring is contingent upon successful completion of our background and drug screening process. DriveTime is a drug-free, tobacco-free workplace and an Equal Opportunity Employer.

And when it comes to hiring, we don't just look for the right person for the job, we seek out the right person for DriveTime. Buckle up for plenty of opportunities to grow in a professional, fun, and high-energy environment!