Job Description:

Business Support Analyst (Costa Rica GBS)

Huntsman is seeking a Business Support Analyst supporting the Advanced Materials Division located in San Jose, Costa Rica (GBS Site). This position will report to the Customer Service Team Lead.

Job Scope

The Business Support Analyst is a key partner to Customers, Customer Service, Commercial, and Supply Chain teams, ensuring the seamless delivery of high-quality transactional and business services across customer service and commercial operations. This role is responsible for meeting agreed performance, cost, and timeliness targets across all business units and sites, while promoting continuous improvement in global processes and operational outcomes.

In summary, as the Business Support Analyst, you will:

• Support the ADMAT Commercial Organization with customer communications and maintain centralized records.

• Provide phone coverage for external inquiries and route calls to the appropriate ADMAT associates.

• Enter and maintain pricing records in the pricing database, including year-end mass updates.

• Manage EH&S inquiries by logging them into designated systems and ensuring proper follow-up through completion.

• Fulfill SDS (Safety Data Sheet) and TDS (Technical Data Sheet) requests.

• Coordinate new customer setup by collecting documentation, creating master data records, managing internal coordination, and tracking progress via SharePoint.

• Maintain commercial master data as directed by Sales Managers.

• Capture and assign leads received via phone or email through the C4C platform to the appropriate Sales or Technical Representatives.

• Conduct process audits to ensure compliance with established procedures and quality standards, providing feedback and operational guidance as needed.

• Support special projects as assigned by Team Leads or Sales Managers.

Qualifications

You must possess the below minimum qualifications to be initially considered for this position. Preferred qualifications are in addition to the minimum requirements and are considered a plus factor in identifying top candidates.

The candidate must have an unrestricted right to work for Huntsman in Costa Rica.

Candidates must be willing to work on Mondays, Wednesdays, and Thursdays at our office located in AFZ, Heredia. Additional office days may be required as needed or during corporate visits.

Minimum Qualifications

Education required:

• Bachelor’s degree in Business Administration, Supply Chain, Engineering, or a related field; OR equivalent experience in Customer Service, Sales, Finance, Logistics, Supply Chain, or Inside Sales.

Experience required:

• 1+ years of relevant professional experience in Customer Service, Sales Support, Logistics, Supply Chain, or similar business operations roles.
• Experience working with SAP Sales module or another ERP system is required.
• Proficiency in Microsoft Excel for data handling and reporting is required.
• Bilingual proficiency in written and spoken English and Spanish is required.

Skills and Knowledge

• Strong problem-solving and analytical skills, with the ability to challenge the status quo.

• Proactive and self-motivated with strong ownership mindset.

• Excellent written and verbal communication skills.

• High attention to detail and accuracy in data entry and reporting.

• Ability to prioritize tasks and manage multiple responsibilities in a fast-paced environment.

• Strong stakeholder management and collaboration skills.

• Customer-focused mindset with a commitment to service excellence.

Preferred Qualifications

• Experience in the chemical industry or similar industrial environment.

• Strong typing skills and high accuracy in data entry.

• Knowledge of Lean Six Sigma methodologies (certification is a plus but not required).

• Experience with order management systems and quality assurance practices.

Additional Locations: