Job Summary 

In response to Equinix’s rapidly growing pipeline of ‘Global Design & Construction (GDC)’ data centre capex projects, a ‘GDC Systems’ team was established to focus on: 

 
1) Streamlining and improving the consistency of project delivery 
2) Allow planning, managing, and reporting to take place at a portfolio level (in addition to project level) 

3) Identifying the challenges that the GDC project delivery teams are experiencing, and developing solutions using (globally-consistent) IT tools and systems 

4) Driving automation to support the scaling of our business 
 

The ‘GDC Systems' strategy is currently being implemented through the selection, development, roll-out, training and support of an integrated suite of tools for: 
 

• Project Information Management 

• Project Planning & Management 

• Dashboards and Reporting 

• Project Controls 

 
This position is within the ‘GDC Systems’ team – currently a relatively small team, supporting the much larger GDC team (over 300no. people) to deliver over 75no. projects globally per year. 

The role is particularly focused on implementing our ‘Common Data Environment (CDE)’ system across our global portfolio, and is well-suited to a person that has: 

• Design and construction experience, and an appreciation of what’s required by Project Teams to deliver complex data centre projects 

• Knowledge of construction collaboration and project/portfolio information management tools 

• Experience setting-up similar systems on major projects/portfolios 

• Knowledge of best practices and industry standards for configuring and managing such tools 

• Proactive and problem-solving attitude 

The role can be partly carried out remotely, but requires working from an Equinix office 2no. days/week, and requires working hours to be flexible to allow collaboration with others across all 3no. regions (i.e. EMEA, AMER, APAC). 

The ability to operate at a global level within a matrix organisation is essential.   

Responsibilities 

1) Systems Development 

• Stakeholder engagement 

• Seeking opportunities to build effective stakeholder relationships, and knowledge of their functions 

• Working with internal stakeholders to understand and define their business requirements / ‘use cases’ 

• Working closely with Equinix IT and external ‘systems development’ consultant to ensure that the stakeholder requirements are delivered 

• Managing the development and delivery of new modules/functionality, user acceptance testing, and transitioning them into production 

• Keeping stakeholders updated with progress, encouraging feedback, and managing expectations 

• Process development and improvement - the ability to adopt and adapt existing processes and methodologies, as well as defining new ones, to maintain continuous improvement in our systems. 

• Working within the ‘GDC Systems’ team to develop an integrated suite of tools (to provide project teams a streamlined experience for navigating and accessing the data and files that they need to deliver projects efficiently to the operations team) for: 

• Project Information Management (primarily Procore, in conjunction with Autodesk BIM 360 for modelling, and Facility Grid for commissioning) – this is the key focus of this role 

• Project Planning & Management 

• Dashboards, Reporting & Analytics 

• Project Controls 

• Project Scheduling 

2) Implementation and Roll-out 

• System set-up and configuration – primarily at a portfolio / company level, such that individual projects can be easily set-up in a streamlined and consistent way… allowing scalable access/permissions management, and standardised reporting and KPIs to be available across our portfolio of projects 

• User Training: 

• Creating training documentation / materials 

• Delivering training sessions (live and/or pre-recorded) 

• Communicating system updates / lessons learned to users 

• Actively supporting development of end-user knowledge and skills for the GDC team 

• User Access / Permissions management 

• 3) Systems Support ​

• Providing systems support and guidance to project teams (in all regions – EMEA, AMER, APAC) and central/global teams (e.g. PMO, Project Controls), in conjunction with Equinix IT (for technical/back-end support)… ultimately becoming one of the day-to-day ‘go to’ people for GDC systems support 

• Support the development of simple and scalable data gathering to enhance and improve the project managers experience with regards to the multiple reporting requirements of the GDC organisation.  

• Using ServiceNow to manage support tickets 

4) Monitoring & Feedback 

Focus on continual improvement… 

• Carrying out system reviews/audits/validation to confirm that the tools and processes are being used correctly, and facilitating feedback to the systems development team where improvements are required 

• Obtaining feedback on reporting requirements 

• Obtaining feedback on requirements for new / improved systems functionality 

Qualifications, Experience & Skills 

• 7+ years’ experience working in a Project/Portfolio Management (PMO) team in a design or construction environment 

• Would suit an experienced ‘Project Information Manager’, who would like to ‘elevate’ to operating at a Portfolio level 

• Bachelor's degree required (e.g. Engineering, Construction Management, Business Management, Information Management, IT Systems) 

• Project or Information Management qualification preferred 

• Experience working with PPM tools and Electronic Document Management Systems (EDMS), Procore is a bonus 

• Experience with Primavera P6 or MS Project planning tool would be beneficial, but not essential 

• MS Office confident (PowerBI is a bonus) 

• Strategic and analytic thinker, but with a strong operational focus (i.e. practical and ‘hands-on’) 

• Experience working with and manipulating data / databases / datasets 

• Experience with Process Management improvements  

• Experience with Stakeholder Management 

• Attention to detail and good time management skills required 

• Need to be a positive, self-motivated, self-starter, but also a team-player, with ability to adapt to changing priorities 

• Effective communicator - ability to convey technical information in an easy-to-understand way, across global project teams and multiple levels of an organisation, and experience with training others 

• Able to design dashboards, roadmaps & presentations 

• Coordination, communications, problem-solving skills required 

• Good interpersonal skills, with the ability to build relationships 

• Willingness to travel internationally (occasionally) to support project teams on-site, and work with other multi-disciplinary teams in our offices 

• Written and spoken fluency in English