A key objective in the Customer function is to grow Customer Love. We do this by supporting owners throughout their entire ownership lifecycle. From the moment a customer registers their machine, we engage them with purpose. This includes onboarding, maintenance and cleaning tips and recommendations to enhance their experience with S&A. CRM is a primary channel to deliver these experiences.

We are seeking a Digital Designer to join our Global Customer CRM team and help create these digital assets to support these CRM campaigns.

Responsibilities

• Adapt and develop digital assets for email, web, and other channels, based on global templates and guidelines
• Use HTML and CSS to customise and refine campaign content, ensuring consistency and quality across devices and platforms
• Collaborate with marketing, CRM, and content teams to ensure designs meet business goals and brand standards
• Test digital assets across platforms for quality and technical accuracy
• Work efficiently with design systems, asset libraries, and brand guidelines
• Support the delivery of campaigns within tight deadlines
• Design visually appealing and easy to read digital assets that drive engagement and maximise action on CTAs across campaigns

Requirements

• Strong working knowledge of HTML and CSS (SFMC experience is a bonus)
• Experience adapting and localising digital assets, preferably for email and web
• Good eye for layout, detail, and consistency
• Ability to work accurately and efficiently with existing templates and brand guidelines
• Analytical problem-solver who can troubleshoot design or rendering issues
• Good communication skills and willingness to work with multiple teams
• Comfortable and adaptive to designing around the technical and creative boundaries of SFMC

Desirable but Not Required

• Familiar with SFMC Content Builder and comfortable working with features like set content block layouts, dynamic content and AMPscript and able to design within its capabilities and limitations
• Experience with any email marketing platform e.g. Adobe Campaign, Braze, Hubspot, Mailchimp etc
• Exposure to personalisation and segmentation to design assets that adapt content and layouts for different audiences
• Understanding of email testing tools such as Email on Acid for rendering checks

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Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.