Posted:
1/28/2026, 12:54:23 AM
Location(s):
Missouri, United States
Experience Level(s):
Junior ⋅ Mid Level
Field(s):
Customer Success & Support
The Lab Client Services Representative will work in the inbound call center. In this role, they will be the primary point of contact for our patients and clients.
Schedule appointments for all SL outpatient lab locations (Patient Service Centers)
Addresses and documents client and patient inquiries via phone, email, and chat
Follows department protocols for add on testing
Works a queue to resolve specimen issues (this may include problem solving, notifying the client, calling patients for recollection, transcribing orders, etc.)
Fax lab results
Order couriers for specimen pick ups
Uploads patient documents to hospital chart
Escalates unresolved concerns to the SLRL Customer Accounts Manager
Other duties as assigned
Why Saint Luke’s?
Applicable Experience:
Less than 1 yearThe best place to get care. The best place to give care. Saint Luke’s 12,000 employees strive toward that vision every day. Our employees are proud to work for the only faith-based, nonprofit, locally owned health system in Kansas City. Joining Saint Luke’s means joining a team of exceptional professionals who strive for excellence in patient care. Do the best work of your career within a highly diverse and inclusive workspace where all voices matter.
Join the Kansas City region's premiere provider of health services. Equal Opportunity Employer.
Website: https://saintlukeskc.org/
Headquarter Location: Kansas City, Missouri, United States
Employee Count: 10001+
Year Founded: 1882
IPO Status: Private
Industries: Health Care ⋅ Health Diagnostics ⋅ Hospital ⋅ Non Profit