Hi, I'm Shahied Karriem your Recruiter and guide to joining CSG! We are excited to learn more about you and your unique background. The Director, IT Procurement is responsible for executing and continuously improving the strategy of a world-class IT procurement function. This role will collaborate across all business units within CSG and drive strategic supplier relationships, managing complex contract negotiations, and aligning IT procurement with enterprise goals.  This leader must have the desire and ability to work cross functionally with stakeholders across the entire enterprise to ensure that strategic business objectives are achieved. 

Essential Job Functions 

• Provide functional strategic sourcing and negotiation expertise within IT spend categories including hardware, software, SaaS, infrastructure, network and IT consulting services.
• Effectively plan and lead the negotiation strategy for high-value, complex sourcing events (RFx) and contract negotiations with major strategic technology providers in alignment with IT stakeholders. Manage the negotiation of business terms, cost savings, service levels, and performance standards to meet business goals.
• Serve as a trusted advisor to IT business stakeholders, ensuring procurement solutions meet their operational needs.
• Build strong, proactive partnerships across all departments to ensure alignment, transparency, and responsiveness.
• Verify the relevance of the sourcing strategy by consulting with leaders, understanding external market trends, monitoring business conditions and priorities, continually validating, evolving, and adjusting the suitability of the functions’ strategic objectives to ensure alignment.
• Conduct regular business review meetings with internal stakeholders to ensure supplier performance is meeting expectations, contractual commitments, and service levels and that any concerns are communicated in a timely manner ensuring the avoidance of service disruption and stakeholder satisfaction. Provide advice on all procurement related issues and ensure business remains in compliance with Finance, Legal, and Procurement procedures.
• Manage the Supplier Onboarding and Supplier Management programs to drive operational performance, compliance and overall supplier relationship health. Manage quarterly business reviews (QBRs) with key suppliers to assess their capabilities, financial stability, and on-going performance using Key Performance Indicators (KPIs) and scorecard development.
• Lead the IT Procurement team with a service-oriented mindset, ensuring they are equipped with the right tools and training to deliver results that are aligned with business needs.
• Cultivate a strong team environment and a strong service culture that ensures delivery of timely and quality services to all customers.
• Operate with significant autonomy.
• This job requires domestic and/or international travel up to 10%. 

Education

• Bachelor’s degree in Business Administration, Economics, Supply Chain, Accounting, or equivalent combination of education and experience required

Experience

• 10 - 12 years of overall strategic sourcing and IT procurement experience
• Experience in Category Management approach, especially within IT categories
• Ability to negotiate complex technology agreements that align with business needs
• Experience in running complex Sourcing events (RFx) and analyzing results
• Excellent management and supervisory skills with experience managing extended global teams (North America, Asia Pacific, Latin America, EMEA)
• Excellent relationship management skills and collaboration expertise with all business functions and executive level management.
• Leadership, project management, research, and analytical skills are a must
• Exceptional oral and written communication and interpersonal skills

Knowledge, Skills and Abilities 

• Ability to lead and manage people.
• Deep business and financial acumen and strong strategic and conceptual skills.
• Attention to detail and analysis accuracy.
• Ability to make decisions and commit to completion dates.
• Demonstrated organizational, time management, and multi-tasking skills.
• Ability to troubleshoot issues of high complexity.
• Ability to go into the office or meet face-to-face with vendors as needed.
• Ability to conduct market analysis and present information to management and SMEs.
• Ability to use a personal computer.  Proficiency with other Microsoft Office applications.
• Ability to read, write, speak and understand the English language in a business environment.

Please submit your application at csgi.com/careers. Applications will be accepted for at least 5 days from original posting date.

Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Position Pay Range:

This range represents the low and high end of the salary range for this position. Actual salaries will vary based on factors including but not limited to geographical location and experience.

$139,868.30-$223 789,51

This role is eligible for a bonus opportunity.

Location(s):

United States Remote

Accommodation:

If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at [email protected]. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.

Our Guiding Principles:

Impact: Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen.

Integrity: Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are.

Inspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.

Our Story:

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.

By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are.

Learn more about CSG Inclusion & Impact here.

Our culture is award-winning: CSG has been recognized a US News & World Report “Best Companies to Work For” for 2025-2026, a Newsweek “America’s Greatest Workplaces in Tech” for 2025 and “The Top Company in Technology for Women to Work” for 2025, among many others.