JOB SUMMARY
The Intake Data Entry Specialist works under the supervision of the Intake Manager, Supervisor. The primary functions of this position are to initiate and facilitate the referral intake process for patients in all stages of life, facilitate the flow of patient information to/from staff nurses, patients, and physicians, and to assist staff with problem solving with a focus on customer service and sales opportunities.  Performs other appropriate duties as assigned.

PRIMARY JOB DUTIES

1.0       40%    QUALITY OF WORK:

1.1       20%    Processes referrals as they are called or arrive in the office.  Collaborates with intake RNs for disposition of referrals as evidenced by:

• Reviews incoming referrals and accurately creates electronic file in HCHB within established time frames.
• Coordinates with liaisons, intake staff and referral sources when missing or incomplete information is received.
• Keys large volume of highly complex statistical data into the computer with speed and accuracy. 
• Monitors all pending weekend and holiday admission/readmission referrals to determine if packet is complete and episode is started.

1.2       20%   Appropriately communicates information according to agency policies and procedures as evidenced by:

Takes phone calls from the referral source or patient/family when the primary nurse is not available. 

• Communicates information about anticipated discharges to the appropriate agency personnel in a timely manner, including the anticipated date of discharge and services needed post discharge.
• Facilitates clarification of information from physicians and/or referral sources.

• Communicates ideas for improving the referral process to the Intake Manager and follows up as appropriate.  Reports unresolved problems in a timely manner.

2.0     40%           PRODUCTIVITY/USE OF TIME:

2.1     30%            Organizes and performs work effectively and efficiently as evidenced by:

• Daily maintenance of Forcura documenting on all pending referrals.
• Referrals are processed into an EMR.
• Maintains zero complaints from the community on timeliness of answering phones for the intake team.

2.2     10%            Maintains and adjusts schedule to enhance team performance as evidenced by:

• Reporting to work on time and returning promptly from errands, breaks, and meals.
• Managing personal work schedule and time off to promote smooth agency operations.
• Assisting other team members to ensure completion of all work assignments. 
• Demonstrating flexibility with changing workload/assignments.
• Does not exceed accrued PTO or qualified leave of absence(s).

3.0     20%           TEAM WORK, MISSION, VISION, VALUES:

3.1     20%            Demonstrates positive interpersonal relations in dealing with all members of the team (i.e. co-workers, supervisors, physicians, etc.) as evidenced by:

• Responding to all customers in a courteous, sensitive and respectful manner.
• Maintains confidentiality in all professional areas and considers the needs of clients and their families, other employees, physicians, visitors, and all members of the community in an informative, courteous and compassionate manner.  Complies with the Well Care HIPAA Policies and Procedures.
• Managing stress and personal feelings without a negative impact on the team.
• Completing the review period without any formal disciplinary action.
• Presenting a clean and neat appearance in personal attire and one’s work area.

JOB SPECIFICATIONS