Job Title

Order Management Specialist (all genders)

Job Description

Philips is a diversified Health and Well-being company, focused on improving people’s lives. As a world leader in healthcare and lifestyle, Philips integrates technologies and design into people-centric solutions, based on fundamental customer insights.

As an Order Management Specialist (all genders) you will have the opportunity to coordinate the entire order delivery process placed by DACH Markets through pro-active collaboration with other Supply Chain functions such as Customer Project Manager but also Catalogue Management, Finance, Planning, Shipping, Sales and others.

Your challenge is to balance the requirements of ensuring a seamless order flow while providing a result-driven and proactive customer experience.

Your role:

• Management of sales orders;

• Process order activities in SAP and other supporting applications;

• Track and trace open orders in Appian + the role of Appian KU;

• Process order changes due to Customer or Factory requests;

• Maintain good communication with stakeholders especially with Customer Project Managers;

• Provide excellent customer service for our customers;

• Reporting, monitoring and control of order book in an organized and compliant manner;

• Together with team members continuously implementing improvements through Lean tooling and disciplines;

You're the right fit if:

• You hold at least a Bachelor's degree or a vocational (MBO) degree with relevant work experience;

• You have 2–5 years of experience in Supply Chain;

• You possess knowledge of Logistics, Order Management, or Supply Chain processes;

• You have a good command of English at a minimum B2 level (both written and spoken);

• You are familiar with SAP and/or equivalent ERP systems (this would be an advantage);

• You demonstrate strong customer service orientation and problem‑solving skills;

• You have solid communication skills, both with factories and customers;

• You show cultural awareness and a proactive approach;

How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.

About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.

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