Join us as our Head of Business Performance & Insights

• This is a critical role supporting a high impact India CEO who also holds a global mandate as the Chief Digital & Information Officer (CDIO) for the Group Chief Operations Office (GCOO)

• The unique dual remit demands a seasoned leader who can seamlessly integrate business performance, strategic planning and insights generation to shape decisions at both local and global level.

• You will be instrumental in driving operational excellence, enabling data -led strategy execution, and ensuring business agility across a complex fast paced enterprise

• We're offering this role at Director level

What you'll do

As our Head of Business Performance & Insights, you’ll oversee business management activity and resource, monitor and facilitate the delivery of business area plans, and lead a specialist team. You’ll assist with the delivery of business planning, ensuring the financial, property, and headcount positions are understood. You’ll also collate, interpret, and track key performance metrics and lead the annual planning and budget cycle to deliver business plans.

You’ll track and challenge the commercial performance which would include elements of income, cost, customer, and risk, as determined by the priorities of the business, and you’ll lead strategic projects to optimise the franchise model. You’ll also oversee the governance, secretariat activities, and controls required to ensure the effective design and implementation of business area plans. As well as this, you'll have atleast 18 years experience in a role with same or similar capacity.

In addition to this, you’ll:

• Actively provide value adding expert services, working with stakeholders to ensure actionable insights

• Ensure performance and business management activities are aligned to the strategic agenda, leading the planning, coordination and delivery within the business area

• Manage financial and headcount reporting which will include the overview of cost report checking, forecasting, cost allocation, budget setting, cost control initiatives, and business cases

• Be responsible for people planning, covering capability, engagement, and communications, and identifying opportunities to develop employees in line with our talent and skills frameworks

• Review relevant MI, providing ad-hoc analysis of data when needed

• Set key metrics, lead cost strategy, and align with leaders to deliver results.

• Plan resources smartly, build strong partnerships, and boost income

The skills you'll need

We’re looking for a skilled analytical thinker, able to handle complex dynamics and exercise judgement in the development of strategic plans. Along with an understanding of our strategy and its impact on business models, you’ll have experience of operational and financial planning, and of leading diverse, professional teams.

We’re also looking for:

• Experience as an advisor to a large, complex organisation

• The ability to develop innovative solutions in a fast paced environment

• Experience of the financial services industry and a broad understanding of risk management

• Strong analytical, interpretative, and project management skills

• Experience of the design and delivery of complex change activity at senior levels

• Experience of collaborating effectively across functions at all levels, and of communicating with regulatory bodies

Hours

45

Job Posting Closing Date:

09/05/2026