Posted:
12/15/2025, 12:05:40 AM
Location(s):
Texas, United States ⋅ Dallas, Texas, United States
Experience Level(s):
Junior ⋅ Mid Level
Field(s):
Customer Success & Support ⋅ Sales & Account Management
Workplace Type:
On-site
Welcome to AMN Healthcare — Where Talent Meets Purpose
Ever wondered what it takes to build one of the largest and most respected healthcare staffing and total talent solutions companies? It takes trailblazers, innovators, and exceptional people like you.
At AMN Healthcare, we don’t just offer jobs — we build careers that make a difference.
Why AMN Healthcare? Because Excellence Is Our Standard:
Named to Becker’s Top 150 Places to Work in Healthcare — three years running.
Consistently ranked among SIA’s Largest Staffing Firms in America.
Honored with Modern Healthcare’s Innovators Award for driving change through innovation.
Proud holder of The Joint Commission’s Gold Seal of Approval for Staffing Companies since 2006
The Associate Customer Account Manager resolves Healthcare Professionals' questions or issues regarding paycheck earnings and deductions, federal and state taxation, and reimbursements in accordance with IRS guidelines. The role manages an account of Healthcare Professionals and maintains industry-recognized benchmarks for resolution time, Average Speed To Answer, and customer satisfaction. The Customer Account Manager works in partnership with an assigned group of internal business partners to increase customer retention, market share, and revenue. This individual demonstrates customer service and maximizes staffing fill rates accurately documenting in all applicable systems, and in a timely fashion.
Work Location: Dallas - Hybrid - 2 days a week onsite
Work Hours: Monday - Friday 10:00 am - 7:00 pm CT
Job Responsibilities
Resolves all first call resolution inquiries related to timekeeping and reimbursements.
Manages Inbound/Outbound Call Volume.
Partners with Healthcare Professionals, Clients, and Sales to collect approved Time Records to ensure timely pay/bill.
Manages pay/bill discrepancies by partnering with internal and external customers.
Logs and tracks each customer to maintain historical records on all customer interactions.
Responds to internal communications to ensure prompt resolutions.
Works with multiple Branch Offices to provide seamless after hours service, creating consistency and best practice.
Educates Healthcare Professionals on navigating our self-service website for payroll information.
Educates Healthcare Professionals on navigating our self-service website for payroll information.
Establishes payment plans for Earnings Overpayment with HPs.
Problem solving
Effective communication skills, both verbal and written
Comfortable navigating digital tools and platforms
Proficient with Microsoft Word Suite
Education & Years of Experience
High School Diploma/GED plus 2-5 years of work experience
Bachelor's Degree | Preferred
Additional Experience
Experience in a fast-paced, external facing Customer Support department
Experience in a Customer Account Management role
Work is performed in an office/home office environment.
Team Members must have the ability to operate standard office equipment and keyboards.
AMN Healthcare will provide reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of the job.
● Respect ● Passion ● Continuous Improvement ● Trust ● Customer Focus ● Innovation
At AMN we embrace the ways we are similar and different; respecting all voices and ensuring everyone has the opportunity to contribute to our collective success. We acknowledge our shared responsibility to foster a welcoming environment where everyone feels recognized and valued. We cast a wide net to recruit and retain competitive talent and build healthcare workforces supportive of the communities we serve. We believe in the power of compassion and collaboration to build healthy communities where access to quality care is available to all. Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.
At AMN we recognize that in-person connections have value and promote collaboration. You will be expected to come into an AMN Healthcare office at a frequency dependent on the work arrangement for your role.
Final pay rate is dependent on experience, training, education, and location.
Website: https://amnhealthcare.com/
Headquarter Location: San Diego, California, United States
Employee Count: 1001-5000
Year Founded: 1985
IPO Status: Public
Industries: Health Care ⋅ Outsourcing ⋅ Recruiting