Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

As a Customer Success Manager (Light Touch), you manage a high-volume portfolio of around 200 customers, with an Annual Recurring Revenue (ARR) responsibility between €1.5M and €2M. The focus is on driving renewal outcomes through a scalable approach, while prioritizing high-value and at-risk accounts where more targeted engagement is required.

You are responsible for ensuring customers achieve value from Rockwell Automation’s services and subscriptions, mainly through driving adoption, reducing churn risk, and maintaining consistent engagement across your portfolio. The role is operational and data-driven, requiring strong prioritisation and the ability to work efficiently at scale.

You will report into the Customer Success Regional Manager. The position is a hybrid role, requiring a minimum of 3 days of in-office work each week. This position is open in both Katowice (Poland) and Barcelona (Spain).

Your Responsibilities

• Manage a portfolio of ~200 customers with €1.5M–€2M ARR ownership, focusing on retention and renewal outcomes
• Work through a structured and efficient way of working across a high number of customers”
• Prioritize accounts based on data (ARR Value, Type of Customer, renewal dates), rather than equal coverage
• Drive onboarding, adoption, and renewal activities using structured processes and internal tools
• Maintain clear and consistent documentation of customer status, risks, and actions in CRM systems (e.g. Salesforce, Gainsight)
• Use data and insights to identify risks and trigger appropriate follow-up actions
• Execute follow-ups and internal coordination in a structured and timely manner
• Collaborate with internal teams (sales, customer care, business units) to resolve issues impacting customer experience and renewals

The Essentials - You Will Have:

• Bachelor's degree
• 2 years of experience in customer success, renewals (ARR), and /or inside-sales
• Fluency in Dutch and English is required.

The Preferred - You Might Also Have:

• Additionaly working proficiency in French or German
• Experience increasing annual recurring revenue
• Experience with Gainsight, Salesforce and PowerBI
• Work experience in the manufacturing or automation industry.
• Experience with SaaS, subscription, and service business models.
• Strong organizational and time-management skills
• Embracing Rockwell's culture of inclusion, diversity, and engagement

What We Offer (depending on location) :

• Restaurant tickets
• Comprehensive mindfulness programs with a premium membership to Calm
• Volunteer Paid Time Off available after 6 months of employment for eligible employees
• Employee Assistance Program
• Personalized wellbeing programs through our OnTrack program
• On-demand digital course library for professional development
• Other local benefits!

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.

This is a hybrid remote/in-office role.

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Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.