Overview

Key Holders assist the Management team in leading the store’s selling effort and operational execution, ensure exceptional customer experiences and drive profitable top-line sales. Key Holders drive personal sales by demonstrating and coaching La Senza selling behaviors to create a high performance selling culture with the team and achieve store sales goals. They live our values and represent the brand in their behaviors.

Role and Responsibilities

• In addition to sales associate responsibilities, drive profitable sales growth through segment ownership
• Support Management team in creating an environment that is focused on consistently delivering exceptional, positive customer experiences and demonstrate company selling behaviors
• Support the Management team in retention by creating and promoting a safe, positive work environment, effectively assisting in resolving associate relations issues using the La Senza coaching model and assisting to execute all company initiatives
• Focused on building new and lasting customer connections, delivering highly satisfying customer experiences through providing expert product knowledge and cultivating relationships with customers; Consistently lead the La Senza selling model with confidence, passion and expertise for the brand.
• Promote and display teamwork across all zones to ensure the customer’s journey is seamless
• Manage and resolve customer relations issues
• Assist Management team in creating /communicating action plans that optimize results, execute operational activities and control payroll budget and expenses
• Responsible for opening/closing procedures such as processing end of day paperwork, cash management and daily sales reconciliation
• Follow standard operating procedures, including damages, transfers and other compliance-related items, including supporting the physical inventory process and other store strategies to reduce shrink
• Ensure compelling visual merchandising and presentation standards are executed and maintained, including identifying and executing sell down strategies
• Ensure replenishment processes are efficient and the sales floor is full and abundant with all styles, colors, and sizes represented in conjunction with executing the brand guide
• Lead with professionalism and behaviors guided by the company values

Qualifications

• Ability to foster an environment of exceptional customer service and optimize the Company selling model
• Ability to effectively delegate, follow up and communicate with all levels of the organization
• Ability to coach, develop and partner with Management team on performance management
• Business acumen with strong strategic and analytical skills
• Previous management or supervisory experience
• Schedule flexibility to include evenings, weekends and holidays
• Ability to manage complex and competing priorities through time management and organizational skills
• Professional demeanor that reinforces brand and company standards