Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow.

At Great American, we value diversity and recognize the benefits gained when people from different cultures, backgrounds and experiences work collaboratively to achieve business results. We are intentionally focused on fostering an inclusive culture and know valuing diversity is an essential leadership quality. Our goal is to create a workplace where all employees feel included, empowered and enabled to perform at their best.

Dempsey & Siders Insurance Agency, the first insurance affiliate of American Financial Group, has been proudly providing insurance services and benefits solutions to our Cincinnati neighbors and national clients since 1956. Since the beginning, their focus has been on their clients, providing the best coverage possible. As an independent insurance agency, they offer personal, commercial, life, and health insurance through great relationships with many well-known insurance companies.

https://dempsey-siders.com/

Dempsey & Siders Agency, Inc. is seeking a Personal Lines Account Representative. This individual may work a hybrid schedule out of the Blue Ash, OH office.

Essential Job Functions and Responsibilities

• Develops and maintains relationships and favorable contacts with current and new Personal Line accounts.
• Actively seeks information to understand customer’s circumstances, problems, expectations, and needs.
• Shares and/or conveys information with customers, regarding their account(s), maintaining a professional demeanor in all situations.
• Performs all policy maintenance/management functions – Policy Changes, Underwriting Requests, Coverage/Policy Inquiries, Billing Inquiries, Filing Claims, Claims Inquiries, etc.  
• Renewals.
  • Proactive Review: Compares expiring term to renewal term, checks for changes, or new available coverages or endorsements. Makes recommendations to clients.
  • Remarkets: (As needed) Quotes account with other carriers to offer improved pricing or coverage options to clients.  
  • Cross Sell: Recommends enhanced coverages or new policies to clients.  
• New Business.
  • New Clients: Assists Producers with quoting new business for the agency.
  • Existing Clients: Secures new Lines of Business for existing customers.
• Participates in ensuring client accounts are maintained in good standing.
• Utilizes computerized systems for tracking, documenting questions/responses, information gathering and/or troubleshooting.
• Process daily incoming mail and policy/eDoc downloads.
• Maintains in-depth product and industry knowledge. Knows and understands the underwriting and rating procedure for all personal lines policies with each carrier. Applies to all aspects of this role.
• All work completed in accordance with Agency Standards and outlined timeframes.
• Performs other duties as assigned.

Job Requirements

• Associate degree or equivalent experience.
• Generally, a minimum of 3 years of experience in personal lines. 
• Personal lines Account Remarket experience is a plus.
• P&C Insurance licensure is required.
• Able to come into the office at least 3 days a week.

Business Unit:

Dempsey & Siders

Benefits:

Compensation varies by role, position level, and location. Individual pay is influenced by skills, education, training, certifications, experience, and the role's scope and complexity, along with business needs.

We offer a competitive Total Rewards package, including medical, dental, and vision plans starting on day one, PTO, paid holidays, commuter benefits, an employee stock purchase plan, education reimbursement, paid parental leave/adoption assistance, and a 401(k) plan with company match. These benefits are available to eligible full-time and part-time employees.

Your recruiter can provide more details about our total rewards and specific compensation ranges during the hiring process.