Project Role : Infra Tech Support Practitioner
Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Must have skills : Red Hat OS Administration
Good to have skills : NA
Minimum
7.5 year(s) of experience is required
Educational Qualification : 15 years full time education
Must have skills: Red Hat Linux & Lifecycle Management
Good to have skills: Project management
Years of experience: Relevant experience 8-10 years, total experience more than 10 years
Roles & Responsibilities:
• Plan and execute the deployment of new Linux servers.
• Configure servers according to best practices and security standards.
• Install and configure necessary software and applications.
• Develop and maintain a patch management strategy.
• Test and deploy security patches and updates.
• Manage patch schedules and ensure timely application of patches.
• Implement and enforce security policies and procedures.
• Conduct regular security audits and vulnerability assessments.
• Respond to security threats and incidents.
• Monitor system performance and identify bottlenecks.
• Tune system parameters to optimize performance.
• Implement performance improvement strategies.
• Implement corrective actions to prevent future incidents.
• Strong knowledge in technical aspects of Linux System Administration and best practices.
• Experience on shell scripting and Python scripting & working experience in configuration management tools like ansible & puppet.
• Hands-on experience Satellite, Capsule and Redhat portal for patch management.
• Good understanding with systems security implementation and vulnerability management.
• Strong Knowledge of Networking, Routing, Storage Backup, SAN & NAS
• Managing & troubleshooting experience with complex cluster environment (Pacemaker/Veritas)
• Strong knowledge on Virtualization Vmware/RHEV/KVM, VRA
• Working experience of administering, using VxRail environment & managing storage allocations and disk expansion.
• Creating and managing comprehensive disaster recovery plans.
• Liaising with the customer technical representatives. Interact with customer and speak on technical issues.
• Requirement gathering, analyzing and preparing solution.
• Strong knowledge in the ITIL process such as Change Management and Problem management
• Collaborate with cross-functional teams to integrate Linux environments with other enterprise systems and platforms.
• Excellent leadership, communication (written and oral) and interpersonal skills
• Willingness to work in a 24 * 7 Environment on rotational shifts
• Develop and maintain standard operating procedures (SOPs).
• Document administration processes/procedures to ensure optimal levels of support.
Summary:
As an Infra Tech Support Practitioner, you will be responsible for providing ongoing technical support and maintenance of production and development systems and software products, both remote and onsite. You will work on various platforms, implementing technology at the operating system-level and performing basic and intermediate level troubleshooting.
Roles & Responsibilities:
- Expected to be an SME
- Collaborate and manage the team to perform
- Responsible for team decisions
- Engage with multiple teams and contribute on key decisions
- Provide solutions to problems for their immediate team and across multiple teams
- Ensure smooth functioning of production and development systems
- Perform hardware/software support for configured services
- Troubleshoot and resolve issues at L1 and L2 levels
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Red Hat OS Administration
- Strong understanding of system administration
- Experience in troubleshooting server and network issues
- Knowledge of software solutions/vendors/brands
- Familiarity with operating system-level technology implementation
Additional Information:
- The candidate should have a minimum of 7.5 years of experience in Red Hat OS Administration
- This position is based at our Gurugram office
- A 15 years full time education is required
15 years full time education
About Accenture
Accenture is a leading global professional services company that helps the world’s leading organizations build their digital core, optimize their operations, accelerate revenue growth and enhance services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 774,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com
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