Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

 

Ready to explore a career path? Start your journey.

The Dedicated Account Representative (MI Specialist) is encouraged to exhibit skills in the following areas:

What You’ll do on a Typical Day:-

• Effectively execute multi- work stream engagements,  priorities  client reuests and work objectives demonstrating appropriate project management methodologies and tools such as project plans and issue logs.
• Experience in applying change management techniques to drive balanced  engagement impact and ROI
• Builds deliverables within established engagement scope, quality standards and time frames.
• Continual analysis of monthly reporting to highlight opportunities with focus on contract performance and policy adherence
• Overview of Airline & Hotel program performance
• Fair Market Share report: assessment or airline's ability to service routes based on schedules and service
• Contract goal assessment analysis: quantifies performance on contract goal commitments, noted areas for improvement.Trouble-shoot reasons for  missing  goals and make adjustments as needed
• Contract savings summary and details report: quantifies savings on contract, discount term 

Problem Solving & Analysis

• Develops hypotheses and identifies data to evaluate based on client needs.
• Reviews and validates analyses, develops options/alternatives and creates insightful recommendations in context of total engagement.
• Strong innovative attitude.

Communication

• Outstanding social skills, listening ability and written presentation skills.
• Ability to deal with ambiguity and present/discuss work results in a  compelling manner.
• Distills complex subject matter into key messages for team members and clients.

Relationship Management

• Understands client organization and dynamics.
• Builds strong working relationships with all key stakeholders.
• Demonstrates American Express and available industry tools and solutions to develop outstanding  deliverables and standard processes

Account Administration & Reporting

• Information collection & Consolidation form Internal and external  stakeholders
• BAR Updates, OBT Updates, SFDC Management & Raising cases etc.
• Client KPI Reporting, Dashboard creation and Standard MI reports, Adhoc Client Reports, Client Scorecards

What We’re looking for:

• Minimum 4 years of expreeince and
• Consistent record in the air travel industry or relevant field, showing skill in data analysis and a deep understanding of factors that impact travel decisions, such as Advance Purchase, air contract optimization, hotel adoption, online usage, and sourcing strategies.
• Strong analytical skills; ability to analyze complex data sets evaluate alternatives and develop insights and recommended client solutions.
• Strong communication skills that should include internal and external presentation development and delivery.
• Strong client service orientation.
• Ability to interact efficiently with people at all levels within a team or client  organization

     

Location

Bangalore, India

     

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• Wellbeing resources to support mental and emotional health for you and your immediate family.

• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!