Joybird is the leading maker of handcrafted, custom-built furniture for the modern home and office. Through an innovative online shopping model, Joybird is transforming the way people purchase furniture by putting the customer at the center of the design process. With hundreds of fabrics, finishes and custom dimensions to choose from, each piece of furniture is as unique as the customer creating it. Inspired by mid-century modern design, LA-based Joybird utilizes responsible sourcing and manufacturing practices and offers a 90-day home trial.

Job Summary:

The Store Manager at Joybird plays an integral role in laying the foundation for our retail business. Store Managers work very closely with our Regional Manager of Retail to ensure our ongoing success. This role focuses primarily on building a team of exceptional associates, executing processes and procedures that help us consistently provide amazing customer service, and ensuring that the store exceeds defined financial performance targets.

Job Description:

KEY RESPONSIBILITIES (other duties as assigned):
● Coach and mentor others and be a self-starter able to identify problems and quickly implement solutions.
● Drive sales in the retail location. Pays close attention to financial performance, reporting out to the Lead team and key stakeholders.
● Become an expert on the full Joybird catalog and provide style advice and product recommendations to suit a customer’s unique needs.
● Oversee the Leadership and Design Consultant team to create programs and initiatives to make our customers’ experiences even better.
● Share your valuable insight with our product, marketing and technology teams regarding customer needs and feedback.
● Manage scheduling and payroll to effectively meet the needs of the business and company expectations.
● Maintain operational excellence implementing key policies, procedures, training and initiatives with your team.
● Recruit, develop and retain top talent with exceptional customer service.
● Use KPIs and reporting to create business solutions and exceed sales targets.
● Open and close the store, execute system opening and closing procedures, and handle cash where appropriate.
● Lead, uphold and embrace Joybird’s mission and core values.
SCOPE & IMPACT:
This role is responsible for overall financial performance of the retail showroom – targets currently range from $5 - $8M annually.

MINIMUM REQUIREMENTS:
● Bachelor degree in Business Administration or related study preferred; or equivalent experience.
● 3-5 years of retail management experience.
● Available and adaptable and are able to work evenings, weekends and holidays.
● Highly developed interpersonal and communication skills and experience in building effective and productive working relationships
● Strong business acumen
● Strong attention to detail
● Goal oriented – Energetically focuses efforts on meeting goals, mission or objective
● Proven history of managing a team, improving team’s performance and productivity

PREFERRED REQUIREMENTS:
● Proven analytical ability utilizing information technologies in managing the business to translate into strategic plans
● Proven track record of customer service excellence
● Thorough understanding of profit and loss, strongly preferred

SUPERVISORY RESPONSIBILITIES:
Responsible for directly leading the leadership and sales team of the store – up to a team of 10

PHYSICAL DEMANDS/WORK ENVIRONMENT:
● You are energized by leading from the front and are able to be mobile on the sales floor for extended periods of time.
● You are able to lift and mobilize medium to large items up to 50lbs
● You are able to use appropriate equipment and safety techniques

COMPENSATION:

$75,000 - $85,000 annual salary + commission

OUR PURPOSE:
We are La-Z-Boy Incorporated. Get comfortable with taking your work personally. Get comfortable with uncompromising quality. Get comfortable with caring about your colleagues and the consumers we serve. When people are comfortable, they are free to be themselves; to be fearless. When people are comfortable, they put others at ease and are more welcoming to different people and perspectives. When people are comfortable, they collaborate in meaningful ways. Being comfortable brings out the best in us.
We believe in the transformational power of comfort

OUR VALUES:
Courage – We aren’t afraid to try something new
• We are results oriented and can-do hard things.
• We do what is right.
• We challenge the status quo.

Curiosity – We are relentless in our mission to understand our business and consumers
• We ask questions and explore every opportunity.
• We embrace change.
• We test and learn.

Compassion – We honor our almost 100-year legacy that was built on family
• We lead with empathy in support of each other, our consumers and our communities.
• We foster an inclusive environment.
• We believe in positive intent.


OTHER DUTIES: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the incumbent for this job. Duties, responsibilities and activities may change at any time with or without notice.

Weekly Hours:

40

Work Shift:

First Shift (United States of America)

Joybird Privacy Policy

At La-Z-Boy Incorporated, we're an equal opportunity employer. We understand that our employees’ diverse backgrounds, experiences, perspectives, and viewpoints add value to our ability to create and deliver the best possible service, quality products, and is of upmost importance as we work together to build comfort. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

We are committed to fostering an environment in which all employees feel valued, included, and empowered to do their best work and bring great ideas to the table. If you are a qualified individual that may need a change or adjustment to the application/interviewing/hiring process as a result of your disability, you may request a reasonable accommodations by emailing our recruiting team at recruiting@la-z-boy.com or by calling 734-242-1444.