Job Title:

AVP, Operations Manager

Location:

CA - Westlake Village

What you'll do:

Under the direction of the FVP/SVP, Operations Unit Manager, this position will participate in managing various vendors, addressing reporting needs, and leading user acceptance testing on different applications. The position will also support ad-hoc initiatives and projects to help increase efficiency and quality for the operation teams. This position will lead a team of Analysts to help deliver on the following:

What we are looking for:

• Establish standards and guidelines for vendors, monitoring them to ensure policies are being followed
• Cultivate and maintain relationships with vendors by communicating with them frequently to answer questions and provide direction
• Monitor vendors’ SLA, quality, and pipelines, while providing applicable reporting, making sure contract terms are fulfilled and mitigating vendor risk
• Address reporting needs by developing new reports and reviewing existing reports
• Review and confirm logic for new and existing reports/queries 
• Apply applicable theories and concepts to interpret data, provide analysis and observations, and recommend related initiatives and solutions
• Track application releases and coordinate user acceptance testing; provide final operational approval prior to releases
• Coordinate application release impacts with the Training team; assist with creation of job aids as applicable
• Maintain a consistent and constant flow of communication with team members and managers; articulate thoughts crisply but with the appropriate level of detail and accuracy depending on audience
• Create and present relevant information (trends, accomplishments, opportunities, etc.) as needed for management meetings with peers and superiors   
• Ensure management of departmental service levels, production and quality standards

What you need to have:

• 3-5 years of industry experience, vendor management or oversight experience preferred
• Experience in data analysis and reporting
• Bachelor's degree preferred in a business, data analytics, or related field or equivalent
• Some management and/or project lead experience in data analysis related field
• Proficiency in Microsoft Office products (Excel, Word, PowerPoint, Visio)
• Experience in Microsoft SQL Server and Excel VBA is a plus, not required
• A firm understanding of mortgage banking, correspondent lending and mortgage finance is a plus
• Demonstrated verbal and written communication skills

Compensation: Salary range for new hires is generally $92,450.00 - $114,203.33 for Westlake Village, CA. Salary amount is determined by specific job location. In addition, the role may be eligible for annual bonus/incentives earned.

Benefits you’ll love:

We offer all the important things you'd want — like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you’ll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career!

About the company:

AmeriHome Mortgage is a Western Alliance Bank company. Western Alliance Bank is a wholly owned subsidiary of Western Alliance Bancorporation. Alliance Bank of Arizona, Alliance Association Bank, Bank of Nevada, Bridge Bank, First Independent Bank, and Torrey Pines Bank are divisions of Western Alliance Bank; Member FDIC.  

Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email [email protected] or call 602-386-2488.  When contacting us, please provide your contact information and state the nature of your accessibility issue.  We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.

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