Project Role : Infra Tech Support Practitioner
Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Must have skills : Mainframe DevOps
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : Graduate

Summary: As an Infra Tech Support Practitioner for Software/Application/Cloud Tech Support, you will be responsible for providing ongoing technical support and maintenance of production and development systems and software products. Your typical day will involve troubleshooting and resolving issues related to Mainframe DevOps and implementing technology at the operating system-level across all server and network areas. Roles & Responsibilities: - Provide L1 and L2/basic and intermediate level troubleshooting for production and development systems and software products. - Implement technology at the operating system-level across all server and network areas. - Troubleshoot and resolve issues related to Mainframe DevOps. - Provide hardware/software support and implement technology for particular software solutions/vendors/brands. Professional & Technical Skills: - Must To Have Skills: Strong knowledge of Mainframe DevOps. - Good To Have Skills: Experience with software solutions/vendors/brands. - Experience in providing L1 and L2/basic and intermediate level troubleshooting. - Experience in implementing technology at the operating system-level across all server and network areas. - Strong hardware/software support skills. Additional Information: - The candidate should have a minimum of 6-8 years of experience in Mainframe DevOps. - The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful solutions.

Graduate

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Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 750,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

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