1.0  40%          QUALITY OF WORK:

1.1 20%

Organizes and coordinates the activities of the clinical team as evidenced by:

• Accepts referrals from intake and assigns case manager.

• Completes the scheduling for professional and paraprofessional staff on an on-going basis (at weekly meetings as needed).
• Assigns patients to the appropriate interdisciplinary team members.
• Tracks and reviews field staff daily schedules.
• Ensures communication of on-call schedule to Triage Answering Service.
• Maintains time-off calendar for the team as approved by the Clinical Manager.
• Assists with preparation of weekend work.

20%         Works professionally and efficiently to maintain team communication as evidenced by:

• Responds to all telephone calls to the team and passes on appropriate information to team members.
• Schedules meetings as requested by the Clinical Manager or Director and takes minutes as needed.
• Notifies staff of meetings via email and voice mail.
• In event of emergency or disaster, provides updated disaster codes, active census, monthly team schedules and staff listings to the on-call supervisors.

2.0      40%           PRODUCTIVITY/USE OF TIME:

2.1      30%            Organizes and performs work effectively and efficiently as evidenced by:

• Ensures workflow processes are timely: logs and tracks referrals and submission of admission documentation within 24 hours.
• Ensures clinical staff schedules are balanced and clinical staff productivity is maintained at 95% or more.
• Reduces turnover of the team by providing follow up to phone calls and scheduling requests within 2 hours.
• Maintains zero complaints from the community on timeliness of answering phones for the team.
• Practicing personal cost containment by responsible use of equipment, supplies, and resources.

2.2      10%            Maintains and adjusts schedule to enhance team performance as evidenced by:

• Reporting to work on time and returning promptly from errands, breaks, and meals.
• Managing personal work schedule and time off to promote smooth agency operations.
• Assisting other team members to ensure completion of all work assignments.
• Demonstrating flexibility with changing workload/assignments.
• Does not exceed accrued PTO or qualified leave of absence(s).*

          

3.0      20%           TEAMWORK, MISSION, VISION, VALUES:

3.1      20%            Demonstrates positive interpersonal relations in dealing with all members of the team (i.e. co-workers, supervisors, physicians, etc.) as evidenced by:

• Responding to all customers in a courteous, sensitive and respectful manner.
• Demonstrating respect for team members.
• Managing stress and personal feelings without a negative impact on the team
• Working collaboratively and cooperating with other departments.
• Completing the review period without any formal disciplinary action.*
• Presenting a clean and neat appearance in personal attire and one’s work area.

* Not exceedable

JOB SPECIFICATIONS

10.       Other - Hours of Work:  40-hour week, 8:00 am - 5:00 pm, Monday - Friday.  Overtime may be required during peak workloads or increase in volume.