ABOUT US

At HUB International, we are a team of entrepreneurs. We believe in protecting and supporting the aspirations of individuals, families, and businesses. We help our clients evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees to learn, grow, and make a difference. Our structure enables our teams to maintain their own unique, regional culture while leveraging support and resources from our corporate centers of excellence.

HUB is a global insurance and employee benefits broker, providing a boundaryless array of business insurance, employee benefits, risk services, personal insurance, retirement, and private wealth management products and services. With over $5 billion in revenue and almost 20,000 employees in 600 offices throughout North America, HUB has grown substantially, in part due to our industry leading success in mergers and acquisitions

Position Overview

HUB is seeking a Product Analyst to lead and support our AI Innovation Groups and AI Makerspace program. This role serves as the critical link between 20+ business-driven AI Innovation Groups across HUB's regions and product lines and the central AI & Automation team. The Product Analyst will work directly with AI Innovators (Makers) to capture use cases, build solution backlogs, assess business value, track solution delivery, and identify opportunities to scale regional innovations to enterprise-level capabilities. This is a hands-on role requiring both analytical rigor and a passion for enabling grassroots AI innovation across a distributed organization of 20,000+ employees.

Key Responsibilities

AI Leadership

• Serve as primary liaison to AI Innovation Groups across Marketing, Finance, Producers, Servicing, M&A, Claims, and regional operations
• Collaborate with stakeholders to align AI initiatives with business objectives and strategic priorities
• Facilitate AI innovation sessions, onboarding AI business Innovators, be a mentor for AI solutions, and facilitate learning and personal growth
• Coach and support AI Innovators as they build regional/team-specific AI solutions for their colleagues
• An expert in the AI field, using multiple AI frameworks to facilitate the delivery of business value.
• Manage pilot groups completing AI backlogs and deliver on timelines

Innovation Backlog & Use Case Management

• Capture and document AI use cases from Innovation Groups including business context, current-state pain points, and proposed solutions
• Build and maintain innovation backlogs for each Makerspace cohort using the Innovation Solution Tracking system
• Assess solution feasibility, categorizing opportunities as Regional, Multi-Regional, or Enterprise scope
• Identify patterns across Innovation Groups to surface opportunities for standardization and reuse
• Escalate high-value solutions to the AI Center of Excellence Roundtable for enterprise consideration

Business Value Assessment & Reporting

• Develop and apply consistent methodology to quantify AI solution value (hours saved, efficiency gains, revenue impact)
• Maintain the AI Innovation Value Funnel, tracking solutions from ideation through deployment
• Collect and document qualitative success stories for the Success Story Repository and communications
• Report on program metrics including solutions deployed, colleagues served, and measurable efficiency gains
• Support ROI modeling for AI Innovation Committee investment decisions

AI Champions Coordination

• Partner with AI Champions network to identify AI candidates from the AI-fluent user base
• Support the pathway from AI Champion to AI Innovator for high-potential users ready to build solutions
• Coordinate with Change Enablement team on Makerspace communications and participant selection
• Surface use cases and best practices from Innovation Groups back to AI
• Champions for peer-level dissemination

Solution Documentation & Knowledge Sharing

• Document AI solutions including prompts, Projects, workflows, and artifacts created by Innovation Groups
• Build and maintain prompt libraries and "how-to" documentation for reusable AI patterns
• Contribute to AI governance by ensuring solutions comply with HUB AI policies and responsible AI practices
• Create content for AI Office Hours, Town Halls, and training sessions based on Innovation Group discoveries

Required Qualifications

• 3+ years of experience in business analysis, product analysis, or similar analytical role
• Demonstrated experience with AI tools, particularly generative AI platforms (Claude, ChatGPT, Copilot)
• Strong facilitation and communication skills with ability to engage diverse business stakeholders
• Experience documenting use cases, writing requirements, and building backlogs
• Proficiency with data analysis tools (Excel, Power BI, or similar) for value assessment and reporting
• Bachelor’s degree in business, Technology, Data Science, or related field

Preferred Qualifications

• Insurance or financial services industry experience
• Experience with innovation programs, grass roots development, or community-driven initiatives
• Knowledge of Claude AI capabilities including Projects, Artifacts, and prompt engineering
• Experience with Agile methodologies and backlog management tools (Jira, Azure DevOps)
• Change management or training facilitation experience
• Experience working with distributed or regional teams across multiple locations

Key Competencies

• Analytical thinking with ability to assess solution feasibility and quantify business value
• Strong interpersonal skills with ability to build relationships across business units
• Self-starter mindset with ability to work independently across multiple Innovation Groups
• Curiosity and enthusiasm for AI tools and emerging technology applications
• Excellent written communication for documentation, reporting, and knowledge sharing
• Organizational skills to manage multiple concurrent Makerspace cohorts and Innovation Groups
• Entrepreneurial mindset aligned with HUB's culture of innovation and continuous improvement

What We Offer You

At HUB International, we're invested in your success—both inside and outside of work. Our benefits include:

• Competitive base salary plus performance-based bonus
• Comprehensive medical, dental, and vision coverage
• 401(k) with company match
• Paid time off and company holidays
• Flexible work arrangements including remote/hybrid options
• Professional development and certification reimbursement
• Opportunity to work at the forefront of enterprise AI adoption and innovation

JOIN OUR TEAM

Do you believe in the power of innovation, collaboration, and transformation? Do you thrive in a supportive and client focused work environment? Are you looking for an opportunity to help build and drive change in a rapidly growing and evolving organization? When you join HUB International, you will be part of a community of learners and doers focused on our Core Values: entrepreneurship, teamwork, integrity, accountability, and service.

Disclosure required under applicable law in California, Colorado, Illinois, Maryland, Minnesota, New York, New Jersey, and Washington states: The expected salary range for this position is $ 120,000 to $170,000 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. If you believe that your qualifications and experience surpass the minimum requirements for this role, we encourage you to submit your application. By doing so, we will be able to keep your application on file for consideration for potential future positions within our organization. HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits such as vacation, sick, and personal days, and eligible bonuses, equity and commissions for some positions.

Department Information Technology

Required Experience: 5-7 years of relevant experience

Required Travel: Negligible

Required Education: Bachelor's degree (4-year degree)

HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.

E-Verify Program

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