Project #1: Develop Secret Shopper Program  

• Support the Parking & Transportation team by creating and piloting a simple “secret shopper” experience to help evaluate customer service, signage clarity, and ease of use across LAZ Shuttle and LAZ Public Parking operations. Program includes: 

• Riding shuttle routes and visiting parking areas to observe customer experience 

• Tracking basic service elements (wait times, clarity of instructions, customer interactions) 

• Share your findings with the P&T team to help strengthen service quality 

Project #2: Policy Clean Up & Organization Support 

• Help P&T review and refresh policy documents to ensure information is accurate, organized, and easy for staff to understand. 

• Review existing department policies and identify outdated or unclear content 

• Create quick-reference versions or highlight key updates for staff 

Project #3: Parking Administration Team Support 

• Assist the Parking Administration team with day-to-day operational needs that help keep one of the busiest airport parking systems running smoothly. 

• Support clerical tasks such as filing, organizing documents, and preparing materials 

• Help track daily activity logs or data points used by the team 

• Provide general project support to staff and learn how large-scale parking operations are managed 

• Project #4: Aviation Megatrend Research 

• Collaborate with a team of fellow DENterns to conduct discovery research on a key aviation megatrend. This includes gathering data, interviewing industry experts, and analyzing findings. At the end of the summer, your team will present insights to DEN’s executive leadership to help shape strategic innovation and prepare the airport for the future. 

What You’ll Bring 

Our ideal candidate has some or all the following interests, characteristics and skills: 

• An interest in clarifying career goals, interests, skills, and knowledge to help prepare for the rigors of college and/or the workforce. 

• Curious about exploring different career paths and learning how airports operate 

• A positive attitude when working in a fast paced environment with changing circumstances and deadlines 

• Energetic, creative, and excited to try new things  

• Comfortable working with people from many different backgrounds  

• Willingness to learn, ask questions, and bring fresh ideas 

Desired Skill Set

• Interpersonal Skills: Building rapport and working well with others 

• Communication Skills: Strong verbal and written abilities for reports, presentations, and stakeholder engagement 

• Critical Thinking: Looking at information from different angles, asking questions, and using evidence to make clear, well-supported ideas and recommendations 

• Attention to Detail: Thoroughness in completing tasks accurately 

• Research Skills: Ability to gather and analyze data 

Minimum Qualifications 

• Education Requirement: This position is open to 16 to 19 year olds who are currently enrolled in high school, are homeschooled, or up to one year post high school graduation. 

• Experience: None  

• Education and Experience Equivalency: No substitution of experience for education is permitted.  

Mandatory documentation required to be considered for this position

• 1–2 page resume 

• Transcripts – either official or unofficial; dated within your current academic term. This is only used to verify amounts of credits; grades will not influence decisions. 

Optional Documents 

• Cover letter detailing why you are interested in this position and 3-5 new skills, experiences, or tools you are hoping to take away from this experience.  

Application Deadline   

This position is expected to stay open until Monday, February 23, 2026. Please submit your application as soon as possible and no later than February 22nd at 11:59 PM. 

The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law.  

FBI Background Check

FBI criminal background check is required for all positions at Denver International Airport (DEN). Employees are also required to report any felony convictions and/or moving violations to maintain this clearance and be eligible for continued employment. By position, a pre-employment physical/drug test may be required. 

For information about right to work, click here for English or here for Spanish.