The Firm

Paradigm is a San Francisco-based investment firm focused on crypto and blockchain-related technologies across the globe. We make investments in companies and protocols at all stages including early-stage venture financing rounds, growth equity, and liquid token assets. Paradigm was co-founded in 2018 by Matt Huang (former Partner at Sequoia Capital) and Fred Ehrsam (co-founder of Coinbase). We are building a world-class team to support our portfolio and the crypto ecosystem globally.

The Role

Paradigm is looking for an IT Engineer to join our team. The primary responsibility of this role is to provide best in class support to all of Paradigm’s users. In addition to providing support, you'll also be responsible for assisting with implementing, configuring and maintaining SaaS applications and tools, alongside the IT Systems Engineers.

You have:

• 3+ years of IT support experience with strong technical background with troubleshooting Mac and iOS endpoints and SaaS applications (ex. Zoom, Google, Slack, etc..)

• 1+ year of IT System Administration experience

• Knowledge of ITSM best practices, collaboration platforms such as Slack and Zoom, network technologies, AV and conference rooms

• Expertise in testing, configuring, and implementing IT solutions

• Ability to clearly set expectations and follow through with commitments in a timely manner

• Excellent verbal and written communication skills for both technical and non-technical audiences with customer focus.

You are:

• Passionate about customer service and have a high level of integrity

• Understanding of the importance of building relationships and understand how to tailor your approach to support your audience

• Willing to expand knowledge beyond IT support and participate in projects such as software implementations and management with the Systems Engineering team

You will:

• Be able to work in person in San Francisco, CA (Currently 3 days in office)

• Provide best in class IT support and ensure a high level of customer satisfaction

• Be a part of the team’s scheduled on-call coverage and after hours support

• Maintain and manage a multitude of cloud applications

• Assist IT Systems Engineer team members with projects

• Document and define best practices