Localisation : Neuilly-sur-Seine

Contrat : Alternance de 1 ou 2 ans à pourvoir à partir de septembre 2026

Joining CHANEL means becoming part of a Maison where creativity, excellence, and human values are at the heart of everything we do. You will be part of a dynamic and passionate digital team working closely with business stakeholders, design teams and tech experts to deliver impactful projects.

In this role, you will actively contribute to digital transformation initiatives that enhance customer experience and support business performance.

You’ll work across a variety of topics, from optimizing user journeys to analyzing data and collaborating with technology experts. Your work will have a direct impact on how we innovate and evolve in an ever-changing global market.

What makes this role unique? You will be positioned at the crossroads of business and technology, offering you the opportunity to interact with multiple functions, develop a holistic understanding of CHANEL’s ecosystem, and gain hands-on experience in the luxury environment.

What impact you create at Chanel

• Project Management (Agile methodology):
  • Participate in gathering and identifying needs through workshops and collaboration with stakeholders (Regions, Divisions, IT, Legal, etc.).
  • Support product backlog management: create tickets, plan, and prioritize.
  • Contribute to the design of solutions and drafting of user stories, including functional rules, acceptance criteria, and considering technical impacts and dependencies.
  • Assist the team in testing developed features and identifying bugs based on written user stories.
• Engage and align all project stakeholders:
  • Monitor platform development progress through Agile ceremonies (Scrum) such as daily meetings, refinement, sprint planning, and retrospectives.
  • Coordinate with internal stakeholders and external partners.
• Ensure project documentation and communication:
  • Prepare and deliver feature demonstrations at the end of each development cycle to internal clients.
  • Create training and communication materials.
  • Track usage KPIs to measure impact and adoption.

You are energised by

• Exploring and understanding both the business and the technical dimensions of digital projects.
• Working collaboratively with diverse teams, sharing knowledge, and building strong partnerships.
• Tackling challenges with curiosity and pragmatism, finding creative yet practical solutions.
• Making an impact in an environment where excellence, attention to detail, and innovation coexist.

What you will bring

• You are completing a Master’s degree (Bac+5) and have a strong interest in the digital environment.
• You see yourself as a versatile profile, equally comfortable understanding business needs as engaging in conversations about data or technology with experts.
• You are fluent in English and have previous experience in digital project management, during which you demonstrated a strong team spirit.
• You are curious, pragmatic, and proactive.

What Chanel can offer you

This internship will provide you with the opportunity to:

• Broaden your expertise in digital strategies within a luxury context.
• Develop product and project management as well as analytical skills while operating in a highly collaborative environment.
• Gain exposure to business, technology, and retail processes, giving you a unique, 360° vision of our industry.
• Work in a culture that values people, creativity, and sustainable innovation.

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to Chanel.