About the Business
 

At ICIS, our mission is to optimize the world’s resources. We help companies make strategic, sustainable decisions by bringing transparency to markets across the world. We create a comprehensive view of commodities markets, providing companies with the data and intelligence to successfully navigate across global value chains every day. Our customers benefit from instant access to price assessments, reports and forecasts, a dedicated news channel and supply and demand data. You can learn more about ICIS at the link below. https://www.icis.com/explore
 

About our Team

The Technical Customer Support team work collaboratively to provide excellent second line support and data integration solutions to our customers. The team is globally located, and interacts with multiple stakeholders to continually drive improvement of ICIS services.

About the Role
 

This is a customer-facing role, assisting our clients from pre-sales enquiries through to post-sales implementation and on-going support. You will be the technical point of contact for ICIS prospects and customers for APIs and other data feeds. The role will see you working alongside Sales, Customer Success and Product Management functions. You will have a excellent technical background which will allow you to develop a level understanding of ICIS APIs, communicating the value of API to the business.
 

Responsibilities
 

• Second-line support for customer queries and faults.
• Technical customer on-boarding, ensuring that the customer clearly understands ICIS datasets and has a seamless experience
• Building up knowledge of systems and ensure appropriate documentation is in place to smooth customer experience.
• Reviewing and maintain documentation for API implementation, ie reference guides, FAQs.
• Representing the voice of the customer to the business, in particular to product and development teams

Requirements
 

• Experience with integration technologies, in particular REST-based APIs
• Experience with at least one major coding language – C#, Python, SQL
• Demonstrate track record of customer-centricity as well as exceeding objectives and goals
• Deliver a world-class customer experience with energy that inspires others
• Experience working closely with business and technology stakeholders, both internally and externally

Learn more about the LexisNexis Risk team and how we work here

#LI-DNI

At LexisNexis Risk Solutions, having diverse employees with different perspectives is key to creating innovative new products for our global customers. We have 30 diversity employee networks globally and prioritize inclusive leadership and equitable processes as part of our culture. Our aim is for every employee to be the best version of themselves. We would actively welcome applications from candidates of diverse backgrounds and underrepresented groups.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK .

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