Discover. A brighter future.

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description:

What You’ll Do

The Lead Operations Dispute Policy and Compliance Analyst is responsible for implementing strategies and systems improvements to support business operations. Utilizes data to identify opportunities to enhance efficiencies, foster collaboration, and problem solve issues.

Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.

The position is responsible for the development and maintenance of Billing Disputes policy and procedure requirements covering issuing bank dispute activities related to Network operating and Regulatory requirements to successfully service disputes. The candidate must have a passion for continuous improvement and Risk management to advise and properly document how the Billing Dispute Product operates within the company's CMS framework. 

  
How You’ll Do It

• Identifies opportunities to improve operations by analyzing data, listening to customer calls, interviewing staff, and observing workflows.

• Leads performance improvement implementations.

• Documents processes and process flows. Drives the development and enhancement of reporting metrics.

• Partners with internal teams and external partners to define implementation requirements and timelines. Ensures operational readiness for all implementations, technology, and process changes.

• Assess root causes and solutions for issues that arise.

• RCSA Maintenance Owner

• Regulatory Change Implementation

• Perform Change Management 

• Perform Control Attestation 

• Design Controls Adherence processes

• Maintain and implement (To be) - Policy Standard & Procedure 

• Continue development of Dispute UBP's L3->L5 Migration 

• Design and maintain Dispute Rules and Documentation 

• Reconcile Dispute System and Procedure Alignment 

Qualifications You’ll Need
The Basics

• Bachelor's degree in Business Administration and Management, Engineering, Social Sciences, or related.

• 4+ years' Customer service or Financial Services Operations

• In lieu of Education 6+ years' Customer service or Financial Services Operations

Physical and Cognitive Requirements
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable a qualified individual with disabilities to perform the essential functions of the position as required by federal, state, and local laws:

Does this job require remaining in a stationary position, including but not limited to, primarily sitting and standing? Primarily remain in a stationary position.

Does this job require the ability to move about inside or outside the work environment to complete the major responsibilities of the job? No required movement about the work environment to complete the major responsibilities of the job.

Does this job require the ability to transport physical objects? If so, provide the weight of the heaviest object the job needs to transport without the aid of machinery or equipment or the weight equivalency with the aid of machinery or equipment. No

Primarily, where is this job performed? Primarily performed indoors in an office setting.

Does this job require the ability to operate equipment or machinery? Ability to operate office equipment such as but not limited to computer, telephone, printer, and calculator.

Does this job require the ability to communicate verbally or in written form? Ability to communicate verbally.; Ability to communicate in written form.

Does the job require travel? No

Discover will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States on a full-time basis.

Application Deadline:

The application window for this position is anticipated to close on Dec-16-2024. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.

Compensation:

The base pay for this position generally ranges between $77,500.00 to $131,500.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.

Benefits:

We also offer a range of benefits and programs based on eligibility. These benefits include:

• Paid Parental Leave

• Paid Time Off

• 401(k) Plan

• Medical, Dental, Vision, & Health Savings Account

• STD, Life, LTD and AD&D

• Recognition Program

• Education Assistance

• Commuter Benefits

• Family Support Programs

• Employee Stock Purchase Plan

Learn more at mydiscoverbenefits.com.

What are you waiting for? Apply today!

All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.

Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights & Pay Transparency Nondiscrimination Provision)

Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email [email protected]. Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.