Why BCAA?

Feel proud of what you do and help shape the future of BC at a BC Top Employer. We’re driven by purpose – delivering peace of mind to one in three BC households with insurance, roadside assistance, auto repair, Evo Car Share and Evolve E-Bike Share. With a long history of keeping roads safe and giving back in ways that build stronger communities, we offer a wide variety of meaningful, rewarding careers that move BC forward.
 

We currently hiring an Associate Manager, Insurance Products to support the development and maintenance of insurance product solutions aimed at contributing to the growth and performance of BCAA’s insurance product portfolio.

As an Associate Manager, Insurance Products you will work at our Head Office on a hybrid schedule.

Who you are 

• You have strong potential for leadership, with the ability to learn, collaborate, and support diverse stakeholders.
• You’re the kind of person who is equally successful working independently and as part of a team with the urgency to meet deadlines.
• You enjoy presenting your work and have outstanding communication skills.  
• You’re a problem solver who loves a challenge, demonstrating strong analytical skills and good judgment.  
• You can manage multiple initiatives simultaneously in a fast-paced environment while building and maintaining strong relationships.

During a typical day, you will

• Assist in managing elements of the product development lifecycle for a subset of BCAA’s insurance products, including providing support in conceptualization, business case development, prioritization, design, deployment, review, monitoring, and ongoing iteration.
• Support the oversight of product features, pricing, costs, competitive positioning, quality standards, customer satisfaction, and the overall customer experience.
• Maintain product manuals and sales collateral, develop agent facing communications related to product changes and ensure all customer facing material reflect the product accurately
• Assist in monitoring and reporting on product and performance metrics, including sales, premiums, revenue, customer feedback and identification of friction points.
• Implement solutions to gather ongoing customer feedback, monitor consumer behavior trends, and stay updated on technology developments.
• Collaborate with relevant functional areas to develop solutions that align with BCAA’s customer experience principles, ensuring insurance products are easy to understand, own, and claim against.
• Provide subject matter expertise, support and coordination in the delivery of core product training programs and reference resources for the Customer Experience and Claims areas.
• Collaborate closely with adjacent functions to assist in achieving strategic goals and maintain effective product management frameworks and processes.

What you bring 

• Diploma in Commerce or Business Administration
• One to three years of relevant experience in product management or a related field or combination of education and experience
• One year of leadership experience
• Basic understanding of P&L management, including budgeting and forecasting.
• Bonus Qualifications
  • Insurance industry-specific experience

The salary range for this position is $63,265.76 to $80,332.08  and is determined via job-related knowledge, skills, experience, certifications, market demand and internal equity. In addition to base salary and BCAA benefits, this position is eligible for a performance bonus target of 5%, with the opportunity to earn up to 9%. 

Internal Applicants: The last day to apply for this role is end of day July 26rd, 2024. Please note this is a Grade 10 position.

What we offer:

• The chance to make a difference every day in the lives of British Columbians, BCAA Members and our communities.

• Career and personal development to help you grow and reach your goals.

• Incentives that recognize team and individual sales and performance.

• Flexible benefits to support your health and lifestyle, and wellness dollars* to keep your body, mind and soul thriving.

• A competitive rewards package including salary performance bonus programs, pension plan*, and more to help build your personal wealth.

• Paid time off including vacation, and days for wellness, volunteering, and cultural, spiritual or religious connection.

• BCAA membership, with valuable perks and Member savings on every day and special spending, from gas and coffee to clothes, sports and event tickets, and hotels.

• Meaningful, rewarding work for a BC Top Employer known for putting people first and constantly building a better workplace for all our team members.

*for permanent employees

We’re always looking for amazing people like you. Apply today!

BCAA is an Equal Opportunity Employer, committed to providing accessible, inclusive employment. We have a long-standing partnership with the Presidents Group which strives to increase employment opportunities for people living with disabilities, and champion accessible employment in BC. If you need personalized support through application and recruitment, please contact [email protected].