Must know
- Active Directory Architecture, FSMO, Trusts, replication issues, GPO troubleshooting, Sites and services
- DNS troubleshooting
- DHCP knowledge
- Windows Server core troubleshooting (Server performance analysis, BSOD,)
- Server Hardware (HP, Dell, IBM, Cisco UCS, Blade Servers) / Raid troubleshooting.
- Backup troubleshooting
- Windows cluster troubleshooting & Migration and log analysis.
- Windows patching troubleshooting
- Root Cause Analysis (RCA) for Major Incidents and P1/P2 cases
- Migration - DHCP\AD\File and print server.
- Certificate authority (Root CA / Subordinate CA), IIS website renewals.
- Azure resources management
- Azure AD connect
- ITIL Process
- 24*7 rotation shifts
Good to have
- VMware
- Azure Certification ( AZ-104)
- Windows in place Upgradation
- Storage Basic
- Network Basic
- Basic PowerShell Scripting
- Windows vulnerability
- Defender
- .
Job Details:
Roles and Responsibilities
- Providing support to US & Europe customers hence communication should be crisp.
- Interact with customers, end-users and team members.
- Escalation point for lower tier technical teams
- Installation, configuration, maintenance and support for hardware, operating systems and applications
- Participation in completing customer change requests and problem ticket resolution outside of normal business hours.