The United States Personal Banking - Issue Management Design Team Governance & Control - Compliance Business Control Officer is a strategic professional responsible for designing and driving the end-to-end process improvements of a business issue including:

• identification and evidentiary documentation
• Root cause analysis
• Remediation/solution planning
• Progress status monitoring and reporting
• Closure package creation and administrative activities.

These activities will be conducted in close partnership with the Issue Owners within the U.S. Personal Bank operation functions. Excellent communication, negotiation, and diplomacy are required to guide, influence, and convince others, often senior leaders to adopt best practices and proposed solutions.

This position will be accountable for the quality and timely execution of issue submissions at both the pre-activation and pre-closure within the Issue Management program. Responsibilities include identifying and managing requirements to the Global Issue Management Policy, Standard, and Procedure as well as providing transparency to Issue Owners, Issue Teams, senior leaders, and stakeholders. This role will work closely with leaders across Citi engaging with Issue Managers, Owners, Legal, Independent Compliance Risk Management (ICRM) and Risk/Control partners to ensure consistent, quality and on-time delivery against Issue Management commitments.

Responsibilities:

• Maintain clear and frequent communication to various stakeholders within the Issue Management teams on upcoming Issue Control Reviews as part of the Pre-Activation and Pre-Closure control activities.
• Ability to work well in a team environment given competing priorities and to think outside of the box to come up with innovative solutions.
• Ability to manage multiple efforts concurrently.
• Facilitate engagement of Business Owner for an issue with key stakeholders from Compliance, Legal, Government and Regulatory Affairs, Finance, Chief Administrative Office Management, and other relevant support functions as appropriate throughout the issues management process.
• Facilitate the initial and ongoing communication, escalation, and resolution process through standardized communication routines and tools.
• Facilitate evaluation of the issue to ensure all key attributes have been appropriately and accurately identified.
• Work with the business partners to develop a culture that fosters self-identification of business issues.
• Provide insight and consultation to the Issue Owner on Issue Closure Package (such as remediation approaches, timelines and compensating controls).

Desired Skill Set:

• Experience engaging Internal Audit, Regulatory Exam Management, ORM, and ICRM teams to effectively challenge and develop issues resulting from audits, exams, and challenges
• Past experience in Internal Audit validations
• Advanced Root Cause Analysis
• Complex
• Citi Risk and Controls – ARCM management, iCAPs, ERM (Global Escalations Platform)
• IMPACT
• Service Now – Incident Tickets
• CRISP
• CAMP
• COGNOS
• SharePoint
• MS Office
• Project Management experience
• Self-starter, highly motivated, and solution oriented
• Confidence to be an effective challenger across multiple levels of senior management
• Intermediate to Advanced knowledge of the business risk lifecycle (e.g. escalation, managers control assessment, risk exceptions)

Desired System Proficiencies:

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Job Family Group:

Compliance and Control

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Job Family:

Business Control

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Time Type:

Full time

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Primary Location:

Florence Kentucky United States

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Primary Location Full Time Salary Range:

$107,120.00 - $160,680.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Anticipated Posting Close Date:

Aug 26, 2024

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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