At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:

Sales Enablement

Job Sub Function:

Sales Effectiveness

Job Category:

Professional

All Job Posting Locations:

Beijing, China, Shanghai, China

Job Description:

Purpose of this position

• The China Commercial Excellence Operations Director will serve as a key pillar within the Commercial Excellence organization, responsible for connecting strategy and execution, with the majority of time spent monitoring and driving execution excellence

• The role aims to enhance the operational efficiency of SFE, CE Data Foundation, and Customer Experience, elevate the strategic stature of functions, promote a range of company level CE strategic projects, including the design of go-to-market strategies, digital customer engagement, and performance management, thereby strengthening the company's competitiveness

Key Responsibilities

Tactics and Execution

• • Lead the annual regular optimization of the company's go-to-market & deployment model to ensure optimal market coverage and resource allocation

  • Build a performance management system from KPI setting to action closure, promoting a data-driven management culture

  • Identify critical capability gaps in SFE, operations, and customer engagement, and drive cross-department capability enhancement projects

Leadership

• • Integrate the existing teams to improve strategic collaboration and execution efficiency

  • Guide the team to transition from traditional support roles to strategic partners

  • Enhance the team's understanding and judgment regarding data, business needs, and tool development, moving from "demand executors" to "value creators"

Digital Transformation

• • Drive the upgrade of digital tools such as customer engagement planning tools, customer segmentation, and content management from "tool provision" to "strategic planning + insight enabling"

  • Improve data management standards and promote operational data systematization and automation

  • Collaborate with IT, Marketing, Sales, and other departments to implement digital solutions that deliver business value

Qualification

Work Experience

• • At least 15 years of experience in pharmaceutical industry

  • Deep expertise in Sales Force Excellence, Sales Operations, Digital Customer Engagement

  • Strong ability to develop and implement strategies

  • Proven track record in leading cross-functional teams, especially in driving change in uncertain environments

  • Experience in Sales Management is a strong plus

Skills and Competencies

• • Structured thinking and strategic perspective: capable of designing go-to-market and incentive systems aligned with business goals

  • Results-oriented and execution-driven: skilled at solving complex problems and delivering outcomes in fast-paced environments

  • Self-motivated and adaptable: highly self-organized, proactive in resource-constrained settings

  • Data sensitivity and analytical skills: able to quickly grasp the logic behind business data and generate insights

  • Change management capability: able to lead mid-level teams in transitioning from execution to strategic thinking roles

  • Excellent communication skills in both Chinese and English, capable of smooth collaboration with local management and regional/global teams

Educational Background

• • Bachelor’s degree or above from a reputable university

  • MBA is a plus

 

 

Required Skills:

 

 

Preferred Skills:

Benchmarking, Business Valuations, Coaching, Collaborating, Critical Thinking, Efficiency Analysis, Innovation, Marketing Integration, Market Savvy, Process Optimization, Sales Enablement, Sales Support, Solutions Selling, Strategic Sales Planning, Tactical Planning, Technical Credibility