Wabtec Corporation is a leading global provider of equipment, systems, digital solutions and value-added services for freight and transit rail. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation and Faiveley Transport, the company has unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems. Wabtec is focused on performance that drives progress, creating transportation solutions that move and improve the world. Wabtec has approximately 27,000 employees in facilities throughout the world. Visit the company’s new website at: http://www.WabtecCorp.com.

It’s not just about your career… or your job title…it’s about who you are and the impact you are going to make on the world. Do you want to go into uncharted waters…do things that haven’t been done to make yours and someone else's life better? Wabtec has been doing that for decades and we will continue to do so! Through our people, leadership development, services, technology and scale, Wabtec delivers better outcomes for global customers by speaking the language of industry.

Who will you be working with?

The mining field services team is distributed across multiple countries and regions, and the Lead Field Services Specialist will work collaboratively with peers in other regions. Due to the nature of the position, the successful candidate must be willing to travel domestically & internationally to facilitate the commissioning of new systems and to cover team gaps as needed.

The Lead Field Services Specialist is responsible for providing field service, product technical support, fleet performance monitoring, and commissioning of Mining Off-Highway Vehicle (OHV) electric drive systems for the region. This includes the day-to-day management, prioritization, and escalation of issues, and customer requests for the region. Key to success in the role is the establishment of a customer service excellence culture in the region and to position themselves as an indispensable resource to the customer & end user of the Wabtec OHV electric drive systems.

How will you make a difference?

As a member of the mining field services team, you will be responsible for managing the commissioning of mining electric drive systems and escalating product quality and warranty issues in the region. You will ensure all work is carried out safely, efficiently, and in compliance with company policies, processes, and procedures. By promoting a culture of customer service excellence, you will be an indispensable resource to our customers, helping them optimize the performance of Wabtec's OHV electric drive systems.

What do we want to know about you?

Education:

• Trade qualified electrician or Millwright/electro-mechanic.
• Diploma in Mechanical Engineering is advantageous.

Experience:

• Minimum of 10 years’ post-graduation/trade experience in a service position, preferably in the South African mining industry.
• Knowledge and experience of Wabtec Electric Drive/Traction Systems used in surface mining applications are highly regarded.
• Experience with multi-location teams involved in design and validation activities.
• Strong technical aptitude, including applicable engineering tools and systems.
• Full driver’s license.
• Strong oral and written communication skills.
• Strong interpersonal and leadership skills.
• Proficiency in computer software and hardware.

What will your typical day look like?

• Embrace, display, and advocate a zero-harm safety culture in all work undertaken within Wabtec, at customer service shops, and mine sites.
• Ensure Customer Service excellence and conduct fieldwork in compliance with all applicable local, government, company, and mine regulations and employee safety practices.
• Responsible for overall truck commissioning for the region.
• Support troubleshooting efforts on-site & remotely for Wabtec drive systems.
• Act as the service support point of contact for distributor(s) and/or mines operating Wabtec drive systems in the defined region.
• Report & escalate product quality and warranty claims for the region.
• Attend and actively participate in internal & external daily, weekly, and monthly meetings with customers, peers, and management.
• Prepare and submit reports, presentations, and other documents as required.
• Support OEM & distributor activity in the region (sales, troubleshooting, joint customer meetings).
• Support field test activities in the region for new product development.
• Provide product performance & potential sales opportunities to headquarters support team.
• Monitor and communicate project status, business issues, and significant developments.
• Willingness to travel up to 80% of the time, for durations of 2 to 3 weeks.
• Educate customers on troubleshooting, manuals, parts books & upgrades.

Successful candidates will be employed under local employment conditions and must already satisfy local employment/work permit and residency regulations.

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Wabtec Corporation is committed to taking on the world’s toughest challenges. In order to fulfill that commitment we rely on a culture of leadership, diversity and inclusiveness. We aim to employ the world’s brightest minds to help us create a limitless source of ideas and opportunities. We believe in hiring talented people of varied backgrounds, experiences and styles…people like you! Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know.