Scheduled Hours

37.5

Position Summary

The Student Records Coordinator is a member of the student records and degree progress team in the Office of the University Registrar (OUR). The position is primarily responsible for responding to requests and inquiries from current and former students, campus partners and third parties regarding verifications and student records inquiries and processing student records and program changes in the student system of record, Workday Student. The position collaborates with OUR team members, the student system support team and relevant vendors, and campus partners. This position reports to the Assistant University Registrar.

Job Description

Primary Duties & Responsibilities

Program Status and Student Records Updates

• Evaluate and process student status change requests submitted via the student system of record, Workday Student, according to appropriate process and timelines to ensure prompt service and compliant records maintenance.
• Process student records updates, such as demographic change requests, submitted via the student system of record, Workday Student, according to documented standards.
• Address FERPA inquiries and record requests, particularly consent to release and request to review questions and forms; evaluate and engage with requesters and third parties to fulfill requests per University policy and federal law.

Enrollment and Degree Verifications

• Fulfill National Student Clearinghouse and student verification requests, including coordinating with school and campus partners as appropriate and updating NSC or student system records if corrections are necessary.

OUR Student Records Team Engagement

• Support official transcript processing as needed.
• Participate fully in operational process and communication practices to ensure shared work within OUR teams is effectively executed across all functions according to the production calendar.
• Support historical records maintenance, knowledge and investigation as needed for periodic inquiries and institutional projects.

Engage with Workday Student maintenance and support

• Coordinate with OUR colleagues, Workday Support Team and WashU IT in maintaining system performance and integrations, i.e. testing and engaging with upgrades and ongoing maintenance.
• Address support requests from campus partners and students and escalate as necessary in alignment with Workday support delivery model.

Maintain Office Standards and Expectations

• Coordinate special projects and perform other duties as assigned; engage in professional development activities and study to improve professional skills and stay current on regulations and best practices; attend and present at meetings and events to represent Washington University in St. Louis.

Preferred Qualifications

• Bachelor's degree and three years experience in higher education.
• Excellent interpersonal and communications skills and customer service experience.
• Strong attention to detail and process.
• Ability to work independently and collaboratively.
• Strong technical skills and capacity to learn new technology.
• Self-motivated with a high degree of reliability.

Required Qualifications

High school diploma or equivalent high school certification and two years of experience working in a college or university setting, or an equivalent combination of education and experience.

Grade

G07-H

Salary Range

$19.29 - $29.91 / Hourly

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Questions

For frequently asked questions about the application process, please refer to our External Applicant FAQ.

Accommodation

If you are unable to use our online application system and would like an accommodation, please email [email protected] or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.

Pre-Employment Screening

All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits Statement

Personal

• Up to 22 days of vacation, 10 recognized holidays, and sick time.

• Competitive health insurance packages with priority appointments and lower copays/coinsurance.

• Want to Live Near Your Work and/or improve your commute? Take advantage of our free Metro transit U-Pass for eligible employees. We also offer a forgivable home loan of up to $12,500 for closing costs and a down payment for homes in eligible neighborhoods.

• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.

Wellness

• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!

Family

• We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.

• WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/

EEO/AA Statement

Washington University in St. Louis is committed to the principles and practices of equal employment opportunity and especially encourages applications by those from underrepresented groups. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.

Diversity Statement

Washington University is dedicated to building a diverse community of individuals who are committed to contributing to an inclusive environment – fostering respect for all and welcoming individuals from diverse backgrounds, experiences and perspectives. Individuals with a commitment to these values are encouraged to apply.