Skill required: Employee Service - HR Delivery - HR Service Delivery
Designation: HR Service Delivery Analyst
Qualifications:Any Graduation
Years of Experience:3 to 5 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? You will support employees in North America by helping them understand the organization s leave policies, including state-specific regulations. You will collaborate with disability vendors and other support teams to ensure a seamless experience for our employees. Additionally, you will liaise with Employee Relations and other core HR teams to enhance the overall employee experience. A key aspect of this role is to manage accommodation requests effectively.
What are we looking for? Looking for the following skillsets: •HR Operations • Microsoft Excel • Reporting and Analytics • Adaptable and flexible • Detail orientation • Ability to establish strong client relationships • Written and verbal communication • Collaboration and interpersonal skills
Roles and Responsibilities: •Provide guidance and support to employees throughout the leave application and return-to work processes, ensuring the best employee experience. • Oversee the end-to-end process of leave requests in compliance with US/Canadian laws. • Ensure accurate and timely documentation, tracking, and reporting of leave data. • Stay updated on relevant employment laws and regulations related to leave management in US/Canada. • Collaborate with payroll, benefits, HR, and business leads to ensure accurate and compliant processing of leave. • Manage stakeholder relationships effectively. • Address sensitive situations requiring leave options and assist employees in resolving their cases. • Facilitate a smooth return-to-work process for employees upon the end of their leave. • Work alongside HR, managers, and business leads upon an employee s start or return from leave. • Utilize ServiceNow and Workday tools for end-to-end processing of leave requests, ensuring accuracy and efficiency. • Proactively address issues related to leave that may impact employees and ensure proper communication occurs. • Track daily actions, monitor case progress, prioritize tasks by level of urgency, and comply with country regulations. • Demonstrate proficiency in Microsoft Excel, reporting, and analytics.

Any Graduation

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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