Project Role : Custom Software Engineer
Project Role Description : Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to deliver scalable, high-performing solutions tailored to specific business needs.
Must have skills : Microsoft Dynamics CRM Technical
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years of education

Summary: As an Application Lead for Packaged Application Development, you will be responsible for leading the effort to design, build, and configure Microsoft Dynamics CRM Technical applications. Your typical day will involve acting as the primary point of contact, collaborating with cross-functional teams, and ensuring timely delivery of high-quality solutions. Core Skills (Across All Modules) 1. Strong Functional Understanding of D365 CRM Modules 2. Customization & Configuration 3. Security Model 4. Power Platform Integration 5. Dataverse (Common Data Service) Knowledge D365 Sales Module: 6. Lead and Opportunity Management 7. Sales Forecasting & Pipeline Management 8. Product Catalog Management 9. Quotes, Orders, and Invoices 10. Relationship Insights & Sales Insights D365 Customer Service Module: 11. Case Management 12. Queues and Routing Rules 13. Service Level Agreements (SLAs) 14. Omnichannel for Customer Service (Optional) 15. Knowledge Management D365 Marketing Module: 16. Customer Journeys & Campaign Automation 17. Email Marketing & Segmentation 18. Event Management 19. Lead Scoring Models 20. Marketing Insights & Analytics Good-to-Have Skills : • JavaScript / Plugins / Power Platform SDK – For advanced customizations. • Integration Knowledge – Azure Logic Apps, APIs, and third-party marketing tools (Mailchimp, LinkedIn). • Reporting Tools – Power BI, SSRS, and FetchXML-based reports. • Customer Voice / Feedback Surveys – For customer satisfaction analysis. • Certification – MB-210 (Sales), MB-220 (Marketing), MB-230 (Customer Service). - This position is based at our Pune office.

15 years of education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

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