We are currently seeking a new Client Care Assistant to join our team. You will be front of house, welcoming clients and their pets into the branch.

Village Vet Whittlesford is a busy, friendly veterinary practice with a personal feel and strong community connections. We pride ourselves on the service provided to our loyal clients.

We would like to hear from candidates who are customer focused and confident communicators. The position will best suit a proactive and enthusiastic individual with a passion for providing excellent customer service.

Your role and responsibilities 

• Manage and deal with appointment bookings in a professional and efficient manner

• Answer and make calls to veterinary practices, insurance companies and clients with a high level of customer service

• Support the business with a range of administrative duties

• Have a high level of attention to detail

• Able to work well in a fast-paced environment and still maintain a high level of customer service and completing all tasks to a high standard

• Show awareness of financial control within the practice and follow up with clients for outstanding payments

• Be happy to discuss financial issues with clients if needs be

• Daily management of the practice diary to ensure all patients are booked in efficiently and any gaps can be proactively filled

• Maintain the highest professional and ethical standards

• Make sure communication is to a high standard with referring vets and colleagues

• Ensure that a high standard of client care is maintained at all times within the team

• Cleaning the consultation and waiting areas throughout the day.

• Work closely with your veterinary team and neighbouring branches

• Maintain accurate stock rotation/replenishment, thereby avoiding products going out of date.

• Assist with the management of the pharmacy, including unpacking orders, stock rotation and environmental temperatures

• Serving customers and taking payments, advising customers on products and services

• Banking duties.

Essential Skills. Knowledge and Experience

• Experience dealing with customers in a customer facing role.

• Previous veterinary experience is desirable but not essential.

• A proactive and positive mindset

• Adapt well to learning a new system if no previous experience

• Excellent communication skills, both verbal and written

• Highly motivated to provide excellent service to clients and the practice

• Works well within a team and be a positive member of the team

• Ability to work at a fast working pace under pressure along with lone working and managing own workload when the branch runs at a slower pace

• Professional approach to work

• Excellent administration, organisational and time management skills with excellent attention to detail

• Excellent IT skills – Microsoft (Outlook, Word and Excel).

Benefits

• 5 weeks holiday plus bank holidays and Birthday Leave 

• Career progression opportunities 

• Staff discount schemes 

• Life Assurance 

• Enhanced sickness pay 

• Enhanced equal family leave 

• E-car salary sacrifice scheme 

• Employer contribution pension scheme   

• Wellness program including:  

• Employee assistance program 

• Eyecare voucher scheme 

• Free annual Flu jab 

• Cycle to work scheme 

• Recruitment referral reward scheme

About Us

We are a well-established, RCVS accredited, small animal primary care practice that covers the locations of London, Hertfordshire, and Cambridgeshire.

Alongside all our primary care services we also have a 24-hour continuous care hospital made up of our highly certified specialists and general practice staff to ensure the highest form of veterinary care for the benefits of pets and clients alike.

Salary Value:£12.33 per hour;