Position Summary

Key Responsibilities

• Establish strong relationships with assigned customers, serving as their dedicated point of contact for all questions and concerns.
• Represent best practices regarding PF products and services to the customer to ensure maximum value from their investment.
• Consult with clients to jointly establish goals and the metrics used to evaluate progress towards those goals to align expectations for maximum client success.
• Monitor health metrics to conduct reviews with clients using established metrics and reporting to ensure they are on track to meet goals and to remedy results that are off track.
• Identify CSQL’s during customer check-ins to support revenue growth and upsell opportunities.
• Leverage technology to increase efficiencies and make processes scalable.
• Partner with sales to provide needed support and resources throughout the customer’s lifecycle so they can achieve revenue targets.

Desired Qualifications

• Bachelor's degree in business, marketing or science major.
• 2 to 3 years of experience in a SAAS/Subscription environment.
• Customer Service or Live Operations management Experience.
• Strong organizational, multitasking and time-management skills.
• Exceptional oral and written communication skills internally and externally.
• Focused, reliable and responsible self-starter that can self-manage with good critical-thinking skills.
• Experience with Salesforce or similar CRM.
• Experience in real estate, proptech, mobility tech or any other marketplace-based businesses is preferred.

Skills & Behaviors of Successful Candidates

• 100% Align and represent Property Finder’s Core Values and be an example of leadership
• Serve as a brand ambassador for Property Finder, representing the best interests of the company and partners
• Account management or Customer Relationship Management professional with a solid track of achieving targets and has solid experience in managing existing customers including renewal, upsell and cross sell
• Strive to understand how your customers are using your products and can help them enhance their utilization and the value they extract out of your solutions
• Consultative approach.
• Effective communicator and always prepared.
• Team player.