Posted:
10/9/2024, 1:10:58 AM
Location(s):
Chantilly, Virginia, United States ⋅ Virginia, United States
Experience Level(s):
Mid Level ⋅ Senior
Field(s):
Customer Success & Support
Workplace Type:
On-site
What You’ll Get to Do:
CACI is seeking a Training Coordinator to facilitate communication with diverse audiences, worldwide, to provide information and clarification regarding upcoming training programs . The Training Coordinator will be responsible for providing administrative and coordination support services for All Spark SAaaS training events and initiatives.
More About this Role:
Planning, Organizing and coordinating on-line and in-person training
Manage training schedules
Coordinating advertisements for when training will be held and what will be included in the training
Assist with producing training materials and, as needed, surveys
Assisting in producing draft training content (audio recording, video, PowerPoint) with Training Lead
Collaborate with subject matter experts to develop strategies for learning and delivery
Load, review and test modules/curriculum in pilot, test and production environments
Build and develop relationships with integrated stakeholders across the EcoSystem
Manage communications, customer expectations
You’ll Bring These Qualifications:
An Active TS/SCI Clearance with Polygraph
At Least 3 years’ experience working in in an ITSM environment
University Degree (BA/BS) or equivalent experience and minimum 5 years of related work experience.
Familiarity with ServiceNow ITSM and Catalog capabilities
Experience engaging participants, and promoting a positive learning environment
Strong customer service orientation and written/verbal communication skills with the ability to respectfully engage internal and external customers at all levels in a manner that achieves successful outcomes.
Excellent skills using Microsoft Office products – Word, PowerPoint, Excel
Ability to prioritize multiple concurrent projects and tasks efficiently.
Excellent written and verbal communication
Experience writing detailed and simple user guides and manuals
These Qualifications Would be Nice to Have:
Demonstrated experience developing and delivering training materials, including self-help computer-based training (CBT) and video tutorials
Experience demonstrating in a hands-on or lecture presentation setting
May have practical knowledge of project management.
Knowledge of Agile Development Methodology
ITIL V4 Certified
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What You Can Expect:
A culture of integrity.
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.
An environment of trust.
CACI takes pride in fostering a diverse and accessible culture where every individual feels supported to chart their own path. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
A focus on continuous growth.
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.
Your potential is limitless. So is ours.
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Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here.
The proposed salary range for this position is:
$64,400 - $135,100Website: https://caci.com/
Headquarter Location: Arlington, Virginia, United States
Employee Count: 10001+
Year Founded: 1962
IPO Status: Public
Industries: Software