This position will report to the Corporate Operations Manager.  The Closing Manager is responsible for monitoring the performance and pipeline of the Closing Department as a whole and facilitating all priority loans requests; establishing Department policies and procedures; and ensuring the Department adheres to all regulations and compliance requirements.

• Manage, coach and mentor the Closing Team, including Team Leads
• Hold consistent 1:1s with their direct reports, including team member evaluations.
• Motivate and drive behaviors of the Closing Team, including Team Leads, to meet or exceed goals.
• Manage overall workflow of the Closing Department while facilitating and prioritizing closings and managing staff workflow and assignments.
• Manage workflow of the Closing Department while facilitating and prioritizing closing and managing staff workflow and assignments
• Manage closing calendar and closing pipeline to insure all loans are scheduled and sent within the required SLAs & KPIs
• Oversee the preparation and compilation of required reports such as monthly closer error report and monthly funded loans.
• Analyzing Post-Closing, QC, or Compliance findings and facilitating timely remediation as required
• Maintain and support the strong sales and service culture within Silverton Mortgage’s Corporate office and branch locations.
• Builds relationship with all Silverton Team members, especially focused on Sales Teams as well as their Operations Team to facilitate a positive work environment of teamwork and efficiency.
• Research, develop and implement standard procedures for all closer within department for operational efficiency or based on error trends.
• Prepare for and contribute to all Operations departmental meetings.
• Maintain a strong knowledge of TRID, RESPA, and other regulation requirements.
• Demonstrate behaviors that are consistent with Silverton Mortgage’s values, philosophies, and leadership characteristics.
• Perform other duties as assigned.

• High School Diploma or equivalent
• At least 5 years working as a loan closer or in a similar position
• 2-5 years Management experience required
• Excellent written and communication skills
• Excellent interpersonal skills
• Strong understanding of mortgage process flow
• Ability to lead and supervise staff effectively
• Ability to resolve interpersonal conflict and miscommunications
• Knowledge of regulatory issues surrounding consumer lending products and guidelines

• Proficient in using Microsoft Word, Microsoft Outlook, Microsoft PowerPoint and Microsoft Excel

• Open-Close
• E-Fax             
• Internet Explorer                                       
• Web Ex
• Microsoft Office                        
• IDS

Silverton Mortgage is committed to a diverse and inclusive workplace. Silverton Mortgage is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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