Ingredion is hiring a Principal Technical Service Technologist to provide technical support and expertise to customers for a broad range of food & beverage applications. The Principal Technical Service Technologist will support our Global and Regional Accounts team in the US/Canada region, in new product development and creating customer valued solutions. The Principal Technical Service Technologist will be responsible for developing/preparing food formulations and prototypes for various customer and business initiatives on a pilot plant and lab bench top scale utilizing Good Manufacturing Practices. They will also perform research related duties as needed or assigned, support internal and external customer request; execute on analytical testing as well as document and prepare technical reports with guidance from manager. 

Core Responsibilities:

• Lead the Savory Customer Experience Team (CET) and ensure alignment with the business strategy and customer needs.
• ​Brings new technologies and solutions to customers by connecting and collaborating with internal and external customers.
• Through Savory CET leadership, generates and makes valuable data available to others. Identifies formulation challenges, solve problems, and develops new, innovative ideas.
• Leads and supports prototype development & application tests
• Utilizes project management skills to manage and prioritize work, executing work packages & project plans according to shifting goals to align with business needs. Understands project priorities and workload to balance multiple demands and deliver projects on time.
• Support the development and roll out of Customer, Sales and Marketing projects and initiatives
• Learn, utilize, and strengthen understanding of the function of our products and how they interact with other ingredients in a range of applications.
• Understand packaged food markets and trends in different application segments with expertise in savory categories
• Understands internal and external customers’ technical needs and supports Go-To-Market teams and can manage senior stakeholders
• Responds to customer needs; proactively in seeking external knowledge to improve own understanding and work output.
• Collaborates closely with our Sales, Marketing, and Global Applications teams as well as with individuals on our CSPI Team.
• Collaborates directly with customers via phone, face-to-face meetings, presentations, and at trade shows to develop new and creative food concepts, solutions, and product introductions.
• Builds and maintains strong relationships with senior stakeholders within and outside the organization and communicates effectively with them

Qualified candidates will have:

• Master's/Bachelor’s degree in Food Science, Chemistry or related scientific field (e.g. Food Technology, Food Engineering, Chemical Engineering) with 5 to 7+ years of product development experience preferably in human foods
• Knowledge of common food processes is required, food ingredient functionality and ingredient interactions such as starches, hydrocolloids, fats, proteins etc., is a plus
• Ability to formulate products across a range of food categories
• Demonstrated analytical and problem-solving skills required for formulation development, optimization, and troubleshooting is required
• Previous laboratory pilot plant & bench top expertise in a research food laboratory/product development environment is required
• Ability to delegate tasks, monitor progress, and ensure work meets standards and deadlines.
• Ability to deal well with ambiguity and embrace a dynamic work environment and work with cross-functional teams
• Highly organized, detail oriented, and can multi-task
• Team player and excellent interpersonal skills
• Excellent written and oral communication skills. Demonstrated ability to write comprehensive technical reports and deliver technical presentations
• Ability to work independently with limited supervision.
• Excellent planning and organizational skills.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Teams)
• Ability to travel up to 30%​

#LI-JG1

Relocation Available:

Yes, Within Country

We are an equal opportunity employer and value diversity at our company. Ingredion seeks to provide a work environment that is free from harassment and discrimination. We will not tolerate any form of discrimination based on race, color, religion, age, gender, gender identity, gender expression, national origin, ancestry, handicap or disability—mental or physical—marital status, sexual orientation, veteran status, disability resulting from military service, or any other classification protected by law (“protected classifications”). We are committed to establishing and maintaining a work environment where everyone is treated with dignity and respect.

Ingredion provides accommodations to job applicants with disabilities throughout the hiring process. If a job applicant requires an accommodation during the application process or through the selection process, we will work with the applicant to meet the job applicant's accommodation needs.