3M has a long-standing reputation as a company committed to innovation. We provide the freedom to explore and encourage curiosity and creativity. We gain new insight from diverse thinking, and take risks on new ideas. Here, you can apply your talent in bold ways that matter.

Job Description:

Export Accounts Receivable and Disputes Analyst

Collaborate with Innovative 3Mers Around the World

As an Export AR and Disputes Analyst, you will play a key role in End-to-End Accounts Receivable (AR)/collection activities for 3M and will ensure customer expectations and requirements are met in Complaint management activities. This involves managing Complaints/Disputes, Returns, Financial Adjustments, and Credit & Collections, while delivering high-quality service and maintaining process cycle time. In this role you will be able to interact with external customers, Quality Teams, and internal 3M contacts, as well as turning data into actionable information to resolve customer issues promptly. The position operates independently to meet targets and objectives set by 3M management, with guidance from senior co-workers, supervisors, and management for complex situations.

The Impact you will make in this role:

• Leading: End-to-end Customer Issue Resolution Management – handles issues related to billing, quality and service complaints, disputes, returns, financial adjustments and collection activities to secure timely payment
• Partnering with customers and internal contacts to resolve 3M end-to-end CIR activities, ensuring data accuracy, timely response and proactive problem solving. Communicating clearly through email and telephone interactions
• Driving vigorous collection activities on past due accounts within generally defined credit policies and procedures, Determines and corrects billing errors, manages invoice processing cycle times, and optimizes processes to ensure efficiency and accuracy.
• Implementing creative solutions for moderate to complex issues, demonstrating skills and knowledge in financial statement analysis, negotiation, and credit and financial counsel principles.

Your Skills and Expertise 

To set you up for success in this role from day one, 3M requires (at a minimum) the following qualifications:

• Possess a bachelor’s degree or higher (completed and verified prior to start)
• Minimum two (2) years of experience within a finance, AR/Collections, analytics, pricing, customer service role or related field in a private, public, government or military environment
• English level: C2 or higher

Additional qualifications that could help you succeed even further in this role include:

• Experience with Excel skills including familiarity with conditional formulas, vlookup and pivot tables
• Experience with Power BI, Access, and Automation tools 
• Ability to complete repetitive tasks in a timely manner and to keep track of ongoing pending requests
• Ability to communicate in writing and verbally using local languages Intermediate to advanced excel and data analysis skillset
• Experience in EPR and CRM systems (SAP and Salesforce)
• Experienced with cross-functional project leadership preferred
• Self-motivated, and able to work effectively, in cross-functional groups, and with internal and external customers
• Ability to resolve conflicts effectively and take the initiative to resolve issues before they become problems
• Ability to follow through with commitments and show concern for the needs of others
• Excellent oral and written communication, including presentation skills
• Clear and conceptual thinking ability; excellent judgment and discretion
• Prefers to stay busy with a full workload and enjoys meeting challenges
• Ability to handle work-related stress; handle multiple priorities simultaneously; and meet deadlines

Supporting Your Well-being 

3M offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope. 

Chat with Max

For assistance with searching through our current job openings or for more information about all things 3M, visit Max, our virtual recruiting assistant on 3M.com/careers. 

Learn more about 3M’s creative solutions to the world’s problems at www.3M.com or on Instagram, Facebook, and LinkedIn @3M.

3M es un empleador que ofrece las mismas oportunidades. 3M no discriminará a ningún solicitante de empleo por razones de raza, color, edad, religión, sexo, orientación sexual, identidad o expresión de género, origen nacional, discapacidad o estado de veterano.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

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