Join Our Team!

Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition.

We pride ourselves on investing in our workforce and offer competitive benefits, as well as extensive on-the-job training for all eligible employees.

As a highly successful national company, we are constantly looking for talented individuals to support our growth. If you are interested in pursuing a rewarding career, we invite you to review our opportunities!

Job Description Summary

Position Responsibilities:

• Train and develop new Equipment Rental Specialists
• Provide coverage for absences throughout the District (travel required)
• Work with Branch Managers to develop and maintain rental operation standards
• In collaboration with the Branch Managers, ensure the Branch is in compliance with company policies and procedures and service levels are held above standards among the Equipment Rental Specialists.
• Provide feedback on performance and efficiency of the Equipment Rental Specialists in regard to operation standards and service levels.
• Provide team motivation and development to maximize performance and productivity
• Coach Equipment Rental Specialists to work together and creates a game plan along with the Manager for employees to follow.
• Maximize operational efficiencies for the Equipment Rentals Specialist with Branch Manager
• In collaboration with the District Manager, recommend new processes where needed, to improve quality and cost
• Coach Equipment Rental Specialist how to properly manage customer complaints in a professional manner in order to resolve the complaint to the satisfaction of the customer and Sunbelt Rentals
• In collaboration with the Branch Manager, participate in the planning of and development of inside sales goals and metrics
• Consistently meet or exceed daily objectives as it relates to inside sales and customer service
• Supports sales and marketing efforts by performing prospecting calls, forwarding sales leads and incoming inquiries to the sales group, and acting as a liaison for marketing in respect to product promotions and frequent renter programs
• Reviews daily management reports and provides regular feedback to Branch Managers as it relates to the Equipment Rental Specialist service standards and levels
• Participate in weekly Branch meetings
• Provide support to improve branch service quality results, as needed
• Accurately coordinate deliveries with Branch Dispatcher, as needed
• Assist AR with collections efforts (i.e. Issue credits, obtain Job info etc.), as needed
• Assist with Safety procedures and metrics, as it relates to the Equipment Rental Specialists
• Participates in After Hours and Emergency Response efforts including local and district
• May be responsible for other tasks, including stocking and maintaining store showroom merchandise, ordering and receiving equipment, loading and unloading equipment, dispatching, timekeeping, and/or performing basic maintenance to equipment
• Communicates clearly and concisely with customers, colleagues, shop, drivers, yard and other Sunbelt locations
• Other duties as assigned
   

Education & Experience:

• Minimum 5-8 years of customer service, equipment rental or related experience
• Good working understanding of construction market, job phases, needs and product line.
• Continuously updates knowledge of the industry.
• Has good basic understanding of general business management principles and practices.
• Commits to business goals for the site, and generates commitment to goals.
• Works to build professional image and credibility with employees and other internal contacts.
• Basic understanding of company’s systems, processes and controls (including asset control systems), and the interrelationship of various internal systems.
• Keeps/prepares clear and accurate records.
• Works effectively under short deadlines.
• Good basic skills in negotiating schedules, deliverables and charges with customers.
• Strong interpersonal skills with demonstrated success developing relationships
• Excellent written and verbal communicator with strong presentation skills
• Strong business and technical acumen, good analytical skills
• Good project management skills with proven ability to manage multiple tasks and priorities.
• Computer literate with working knowledge of MS Office, spreadsheets and database applications.

Base Pay Range

25.19 - 29.91

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. Please visit https://www.sunbeltrentals.com/careers/ for more information on our benefits and to join our Talent Network.

Sunbelt Rentals offers generous benefits including health, dental, vision, life insurance, wellbeing, and a retirement plan with employer matching contributions in accordance with Sunbelt’s plans, policies, and applicable agreements (unless specified in a collective bargaining agreement).

Gear up for an exciting career!

Sunbelt Rentals supports service members. Veterans encouraged to apply.

If a current Sunbelt Rentals employee has referred you for an employment opportunity please notify them that you are applying for this position. In order for the employee to get a referral bonus they need to contact their regional recruiter.