Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. 

Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.

Simply put, we connect people with moments that matter.

Team Description

We are part of the Sabre Accounting Team. At Collections, we work as a team with our stakeholders to achieve recovery goals, encouraging collaboration, teamwork, and pursuing results. Cross-functionality is very important to our team, so you can learn about different markets and business units (hotels, airlines, agencies, and airports), which increases your commercial knowledge, makes your work much more interesting and varied as it expands your career.

Role and Responsibilities

As a Collections Specialist, you would work from financial data to manage the status of open accounts receivable, based on an analysis of the account balance data, performing reconciliations, detecting problems in the application of payments or open payments pending to be applied and determine the collection actions to be taken. (Such as email contacts, calls, drafting payment plans, debt recovery negotiation, cancellation requests, and building business cases for leadership decision making). You will be able to interact with the Billing team, Cash Applications, Sales teams among others, as internal clients, since with all of them the collections have interdependencies and synergies to work with, which helps you develop a good network within our organization.

Collector Specialist who achieves their goals by showing excellent customer service, native or high level at spoken foreign language, trained negotiation skills and innate candidness to directly interact with customers through the phone.

Qualifications and Education Requirements

• Advanced English language (oral and written) is required. Portuguese and/or additional languages would be considered a plus.

• Accounting skills and background, accounts collections experience and/or customer service experience will be considered a plus.

• Excel skills intermediate level or above are required.

• Effective communication skills, willingness, and ability to reach out to customers by phone and email to negotiate payment, while maintaining excellent customer service manners and building bond of confidence with customers.

• SAP, Salesforce, Microsoft systems knowledge will be considered a plus.

• Be able to handle an important workload effectively and meet deadlines.

• Organizational skills and prioritization are key to the role of a Collection specialist.

• Attention to detail and ability to keep a dynamic pace of work.

• Excellent follow up and research skills.

• Self-motivation, engagement and drive for results are a must.

• Willingness to work in a high-performance team environment, contribute to building a winning culture and achieving outstanding results.

Benefits

• Work in modern Zonamerica campus alongside all the amenities it has to offer!
• Annual Performance bonus plans
• Development opportunities in country or globally
• We offer a competitive private health insurance for employees and eligible children 
• Extra Paid Time Off (5 extra days each year) 
• 3 month paid parental leave (12 weeks for fathers/ 18 weeks for mothers) 
• Daily meal allowance
• End of Year Break 
• Life Insurance 
• Corporate Social Responsibility opportunities
• Recognition and acknowledgement programs
• Fun employee engagement and development events

We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as we progress your application. Please note that only candidates who meet the minimum requirements will proceed in the selection process. To learn more about the people and culture at Sabre, follow us on Facebook and LinkedIn.

This job posting comprises the law No 19691 and its decree No 73/019, which includes the people registered in the National Register of disabled people who have the skills and aptitude for the position described in the present posting.

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