Reporting to the Branch Manager, the Operations Coordinator will be working with the local Branch Office and/or the back-office Center for Excellence (COE) support teams to manage a variety of daily logistics and assigned duties that ensure the smooth daily operations of the business.  Typical tasks include ensuring proposals are submitted through the proper channels, purchase orders are secured, service work orders are closed out and billed consistently and on-time, assisting with the management of assigned customer projects having unique logistical or administrative requirements, and other administrative duties, as assigned by the Branch Manager. 

The ideal candidate will be outgoing, highly organized, possess excellent communication skills, and can resolve problematic situations quickly with a good eye for detail.

Hourly Range: $22.00 - $25.00

Schedule: Monday - Friday, 8:00AM - 5:00PM

Responsibilities:

• Assist Field Service Managers or Operations Managers with the day-to-day coordination and management of assigned customer activities
• Liaise with assigned customers.  This is including, but not limited to, communicating service status, securing purchase orders, submitting proposals, and coordinating work order scheduling
• Troubleshooting/client support as assigned
• Ensure service work orders are closed out and billed consistently and on-time.  Resolve questions or issues pertaining to subcontractor labor billing.
• Build and maintain strong vendor relationships to support overall branch and customer operations
• Assist with other administrative tasks including, but not limited to, organizing / filing / archiving customer documents, managing office supplies, and the maintenance of office equipment
• Providing support to other associates when necessary
• Arranging and assisting with the onboarding of new associates
• Performs other duties, as assigned

Qualifications:

• High school diploma/GED required; Associates degree or higher in business management or related field is preferred
• 2+ years of prior experience in an operations coordinator, office management or an administrative role
• Bilingual (English/Spanish) is preferred
• Proficiency in Microsoft Office applications including Excel, Word, PowerPoint, and Teams; experience with Salesforce is highly preferred
• Outstanding customer service skills to include empathy, verbal/written communication, and follow-up with a sense of urgency
• High energy, results-driven attitude
• Accuracy and attention to detail is a must
• High degree of innovation and independence, and the ability to work with minimal supervision
• Must have a commitment to service excellence with a friendly and positive attitude
• Ability to work independently with minimal supervision
• Excellent work ethic, integrity, and accountability
• Comfort with multi-tasking, prioritizing, and working in a fast-paced environment while managing time effectively
• Excellent organizational, communication, and time management skills.
• Excellent interpersonal skills to build strong relationships with colleagues

Physical Requirements and Special Conditions of Employment:

• Sedentary work that primarily involves sitting/standing while and working on a computer
• Ability to work in a remote workforce team environment
• Flexibility to be available during irregular hours depending on business needs

Comprehensive Benefits for Full-Time Associates:

• Health Benefits: Medical, dental, and vision coverage for you and your family, including a Healthcare Savings Account (HSA) with employer contributions and Flexible Spending Accounts for healthcare and dependent care.
• Financial Security: 401k Savings Plan with company match, comprehensive insurance options including disability, life, AD&D, and business travel.
• Paid Time Off: Up to 15 days of PTO per year. Plus take advantage of 10 paid holidays, one floating holiday and one dedicated volunteer day to make an impact!
• Professional Development: Tuition reimbursement up to $5,250 per year and access to our online education center.
• Additional Benefits: Referral bonuses, pet insurance, associate assistance programs, relief fund, discount programs, rewards, recognition, and free access to Torch Fitness virtual programs.

The final compensation offered will be determined based on various factors, including the candidate's location, level of experience, and skill set. As such, it may fall outside the range listed above.

The application window is anticipated to close 60 days from the date the job is posted.

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Are you a current Valet Living employee? If so, click here to apply.

Valet Living is an Equal Opportunity Employer that values the strength diversity brings to the workplace. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.

Valet Living is committed to working with and providing reasonable accommodations to individuals with disabilities.  If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please contact us at [email protected] and let us know the nature of your request along with your contact information.

Please note, this is a dedicated e-mail box designed exclusively to assist applicants with accommodation requests in relation to Valet Living's recruiting process. Inquiries about the status of applications will not receive a response from this e-mail box. We will make accommodations during the recruitment process in accordance with applicable law.