About Marshmallow

We started Marshmallow when we found out how unfair insurance prices are for people who move to the UK. All because the industry hasn’t given this huge cohort of people a second’s thought, and isn’t set up to price them properly. 

We saw an opportunity to do things differently, so we made it our mission to back the ones who step outside the norm. Since we started, we’ve helped 100,000s of people get a fairer deal on their car insurance. Using technology, we serve people that are often overlooked by financial services companies, solving important problems for people who need it most. 

We know there are millions of marginalised customers out there. And we know that they face unique problems that most companies aren’t even aware of. We believe that our future is helping these people by learning about their experiences, and building our company around their needs. And there are strong signs that there’s a need for a company like us. Earlier this year we hit profitability, which is a huge milestone, but the most exciting thing is that we’re only just getting started.

How we work

We’re really proud of the culture we’ve created. We push for progress every day, because we know that we’ll only hit big milestones by taking lots of smaller steps. We’re always open to helping our team mates, sharing our ideas, experience and knowledge to solve problems together. We take risks, think creatively and experiment relentlessly to meet our customer’s needs, and never pass blame when things go wrong. We encourage people at all levels to take ownership of their work, and to be bold in challenging how we do things. Everyone has a voice and the opportunity to make an impact. 

And autonomy and ownership are only possible with clear direction. That’s why we collaborate to do in-depth planning twice a year, and make sure we leave with clear goals and objectives that flow from top to bottom. To make sure we’re as aligned as possible across functions, most of our work rolls up into four tribes; Acquisition, Retention, Claims and Pricing, Underwriting & Fraud. Each tribe has multiple teams embedded in it, working cross-functionally to do great work.

We’re so excited for all of the challenges up ahead, and we need more people to help us tackle them! If life at Marshmallow sounds like it could be for you, explore our culture handbook or read our blog to find out more.

What you'll be doing

You will be working with the VP of Insurance & Partnerships, area owners and Team Leads to manage and oversee the Insurance & reinsurance contracts and work closely with the appointed Reinsurance Brokers.

1. Client Relationship Management:

   • Build and maintain strong relationships with reinsurers and reinsurance brokers.

   • Understand our risk appetite, and coverage requirements to provide reinsurance solutions.

   • Act as a key contact for clients, providing advice, strategy, and guidance on reinsurance matters.

2. Reinsurance Program Design & Placement:

   • Work with the Senior Leadership Team to design reinsurance programs that align with our reinsurance policy.

   • Work closely with brokers, actuaries, underwriters and the claims team to place reinsurance coverage at competitive rates.

   • Negotiate contract terms, conditions, and pricing with reinsurers.

3. Contract Management:

   • Work with the team in negotiating and  executing reinsurance contracts, ensuring all terms and conditions are met and there is back to back cover with the Insurance Policy.

   • Monitor contract performance and manage any changes or renegotiations that may be required.

   • Provide all monthly and quarterly reporting to reinsurers and reinsurance brokers ensuring compliance with the contracts, such as monthly claims and premium bordereaux and monthly reporting packs.

   • Understand and actively support the accounting and financial booking of reinsurance contracts 

   • Work closely with auditors to facilitate and manage the annual reinsurance audits 

4. Market Research & Development:

   • Stay informed about market trends, emerging risks, and new motor reinsurance products.

5. Collaboration & Leadership:

   • Liaise with cross-functional teams, including underwriting, actuarial, claims, and legal departments, when assessing and negotiating insurance contracts.

Who you are

• You demonstrate excellent negotiation, communication, and relationship-building skills.

• You have a a combination of strategic thinking, deep industry knowledge, and strong interpersonal skills

• You are able to manage complex reinsurance transactions and maintain crucial relationships with insurers, reinsurers and brokers

What we’re looking for from you

• 5 years of experience in reinsurance, insurance brokerage, underwriting, or risk management

• Strong understanding of reinsurance markets, risk assessment, and regulatory requirements

• Experience in client relationship management and Reinsurance program design

• Negotiation and contract management

• Knowledge of industry regulations, compliance, financial modelling and actuarial collaboration

Perks of the job

• Hybrid working - Spend 2 days a week with your team in our collaborative London office 🏢

• Competitive bonus scheme - designed to reward and recognise high performance 🌟

• Flexible benefits budget - £50 per month to spend on a Ben Mastercard meaning you get your own benefits budget to spend on things you want. Whether that’s subscriptions, night classes (puppy yoga, anyone?), the big shop or a forest of houseplants. Pretty much anything goes 💰

• Sabbatical Leave - Get a 4-week fully paid sabbatical after being with us for 4 years 🏝️

• Work From Anywhere - 4 weeks work from anywhere to use, with no need to come to the office 🛫

• Mental wellbeing support – Access therapy and mental health sessions through Oliva 💚

• Learning and development – Personal budgets for books and training courses to help you grow in your role. Plus 2 days a year - on us! - to further your skillset 🤓

• Private health care - Enjoy all the benefits Vitality has to offer, including reduced gym memberships and discounts on smartwatches 🏥

• Medical cash plan - To help you with the costs of dental, optical and physio (plus more!)

• Tech scheme - Get the latest tech for less 🖥

Plus all the rest; 25 days holiday (plus bank holidays), pension, cycle to work scheme, monthly team socials and company-wide socials every month!

Our process

We break it up into 3 stages:

• Initial call with a member of our Talent Acquisition Team (30 mins)

• A skill-based interview with 

• A culture interview to check that your work style fits our processes and values (1 hour)

• We’ll let you know if you’re invited to an interview or not. But, as a small team with a lot of applications to consider, we can’t give personal feedback on each application.

Background checks

To meet our regulatory obligations as an FCA-authorised financial services company, we need to do some background checks on all new hires. That means carrying out a DBS check and making sure you don't have any live criminal proceedings. Feel free to ask our Talent Acquisition team if you have any questions about this!

Everyone belongs at Marshmallow

At Marshmallow, we want to hire people from all walks of life with the passion and skills needed to help us achieve our company mission. To do that, we're committed to hiring without judgement, prejudice or bias.

We encourage everyone to apply for our open roles. Gender identity, race, ethnicity, sexual orientation, age or background does not affect how we process job applications.

We're working hard to build an inclusive culture that empowers our people to do their best work, have fun and feel that they belong.

Recruitment privacy policy

We take privacy seriously here at Marshmallow. Our Recruitment privacy notice explains how we process and handle your personal data. To find out more please view it here.