Posted:
6/23/2024, 5:00:00 PM
Location(s):
Auckland, New Zealand ⋅ Auckland, Auckland, New Zealand
Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior
Field(s):
Consulting
The opportunity:
As a Customer Service Consultant in our Adviser Relationship Team, you will be providing assistance over the phone to our Advisers and Insurance Managers.
Come and join our fun and dedicated team that enjoys going above and beyond to deliver exceptional service!
Key responsibilities include:
Taking in-bound calls from Advisers and Insurance Managers to assist with policy queries
Providing accurate, prompt and well written communications to Advisers and Insurance Managers
Creating quotes using our range of quoting tools
Assisting with classified medical requests for internal and external parties
Retaining business through delivering an outstanding customer experience
Making good commercial business decisions and adhering to internal processes and business guidelines
Developing strong relationships with key internal stakeholders across the business
Being a subject matter expert for Advisers, managing their requests from start to finish.
Ideally, you'll bring:
Experience working as a Key Account Manager or in a Contact Centre role
Proven customer service and relationship building experience
The ability to confidently manage difficult conversations, provide conflict resolution when required
Excellent communication skills, both written and oral
Previous experience working on multiple IT systems, with a tech-savvy mindset
Awareness and/or understanding of insurance/banking products (preferred).
Why choose AIA?
At AIA, we believe in empowering every one of our people to find their 'better'. We do this by offering:
Opportunities to grow within the business through internal mobility
Competitive employee benefits that include insurances, an Employee Share Purchase Scheme and an extra day of leave each quarter to recharge
Membership to AIA Vitality, our wellbeing programme, giving you access to great discounts & rewards with Apple, Les Mills, MoleMap, Endota Spa, Groov, AirPoints, Countdown & more!
A supportive and inclusive workplace
Flexible working arrangements.
If you believe in better, apply now!
Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments that you require.
We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.
Job ad expires close of business, Tuesday 4th of June.
Recruitment Agencies: Our Talent team does not require any recruitment agency support.
Interested Candidates: Apply using the ‘Apply’ button. No emailed applications accepted. For general enquiries only, contact:
You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.
Website: https://aia.com.au/
Headquarter Location: Australia, Isabela, Philippines
Employee Count: 11-50
Year Founded: 1993
IPO Status: Private