Job Title

Guest relationship executive

Job Description Summary

Co-ordinating and Support Role towards efficient and accurate manner

Job Description

Key Responsibilities

• Provide first level contact and convey queries to the respective for resolutions
• Properly escalate unresolved queries to the next level for support
• Track, route and redirect problems to correct resources
• Update customer data and produce activity reports
• Follow up with customers, provide feedback and see problems through to resolution
• Utilize excellent customer service skills and exceed customers’ expectations
• Ensure proper recording, documentation and closure
• Recommended procedure modifications or improvements
• Preserve and grow your knowledge of help desk procedures, products and services

Qualifications & Key Traits

• Bachelor’s degree with proven experience as Guest Relation Executive or equivalent position
• Min experience 3 Yrs.
• Proven working experience in client support process 
• Proficiency in English, Kannada, Hindi
• Working knowledge of help desk software, databases and remote control
• Strong client-facing and communication skills
• Advanced troubleshooting and multi-tasking skills
• Customer service orientation

 

 

 

INCO: “Cushman & Wakefield”