At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.

Sound like you? Then read on.

About the Role

This position is responsible to identify accounts with outstanding billing (exceeding certain aging benchmark) and issues encountered by sales team in collections, in order to support of the Company’s profitability and sustainable growth objectives.

1) Ensure efficiency in cashiering and matching inclusive of payments via cheques from branches -INTERGL) and telegraphic transfer (TT - bank statement), suspense account clearance.

2) Liaise with Clients/Intermediaries to prepare and ensure unmatched receipting / reconciliation are cleared timely with collection follow up.

3) Perform submission of daily report and official receipt process with STP to AIA Corporate Portal.

4) Update daily report of INTERGL and TT payment to team sites for record.

5) Deal with internal queries about payments to ensure customers pay on time. Set regular meeting / contact with Clients/Intermediaries to ensure all relevant debts are managed as necessary.

6) Perform regular credit review with stakeholders - Account Managers and Brokers.

7) Ensure suspension process is carried out smoothly.

8) Assist in handling enquiries from both internal / external parties on policy suspension, dispute and reconciliation.

9) Monitor and track legal cases for legal proceeding such as execution of judgment obtain for recovery of debts or outstanding.

10) Perform client credit risk assessment.

11) Participate in UR (User Requirement) for ad-hoc system enhancement for efficiency.

12) Meet Clients/Intermediaries for payment issue or negotiation of settlement

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.