What is the opportunity?

The Client Diagnostic, Profitability and Insights team has a focus to unlock the value of enterprise data to surface deep client insights enabling more target strategic response to accelerate business growth and create differentiate value for clients.

Job Purpose:

• RBC's Client Profitability Model is a foundational strategic asset utilized by employees across P&CB to drive profitable revenue growth by identifying, evaluating, and quantifying customer profitability opportunities that position RBC favourably for the future.
• The Manager, Client Profitability supports Personal and Commercial Banking (P&CB) strategic priorities by ensuring the accuracy of multiple client profitability models (CCVM) and engaging business and finance stakeholders in supporting strategic initiatives which leverage client profitability information.
• The Manager, Client Profitability is accountable for promoting how to successfully integrate client profitability within RBC’s data strategy to enhance and differentiate the client experience.
• The Manager, Client Profitability is accountable for the successful achievement of agreed upon goals and objectives, contributing to a high level of performance, a superior client experience, and high levels of employee engagement

What will you do?

In the role of the Manager, Client Profitability, you will collaborate with a team of highly specialized subject matter experts to transform client data into profit drivers that help optimize Canadian Banking business decisions and design client-focused programs that drives client value and enables superior client acquisition, retention, and profitable volume growth.

• Effectively engage business and finance stakeholders to facilitate appropriate use of client profitability information in the synthesis of business strategies.
• Engage key business and finance stakeholders to identify potential enhancements that will solve business problems and add business value.
• Responsible for the accuracy of the client profitability model through periodic reconciliation to P&CB financial reports.
• Monitor industry best practices in client profitability measurement and recommend changes as appropriate.
• Manage client profitability development activities to ensure on time on budget project completion.
• Enhance governance procedures to ensure financial accuracy of the model.
• Promote how client profitability application (CCVM) can be leveraged for client pricing, client incentives, and product design decisions by providing advice on profitability and client diagnostic drivers to support Business Case opportunities and ROI measurements.

What do you need to succeed?

Must-have:

• A business analytics professional with 3+ years of progressive experience in the Banking Industry.
• Proficient with SQL and other programming languages
• A strong business / finance / profitability orientation.
• Strong strategic / consulting mindset to thoroughly understand what we are solving for and how to model profit drivers.
• Strong analytical and problem-solving skills.
• Intellectual curiosity
• Growth mindset:  doesn’t accept the status quo.  Asks ‘is there a better way to do this?’

Nice to Have:

• Undergraduate or Master’s degree with focus in quantitative discipline (Statistics, Engineering, Economics, Finance, Accounting)
• Experience with Python language
• Experience with Tableau

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to take on progressively greater accountabilities.

Job Skills

Business Intelligence (BI), Commercial Acumen, Critical Thinking, Customer Analytics, Detail-Oriented, Programming Languages, Results-Oriented

Additional Job Details

RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTOTorontoCanada37.5Full timePERSONAL & COMMERCIAL BANKINGRegularSalaried2026-01-292026-02-16

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.