Customer Care Specialists in the Telephone Response Team are the ‘voice’ of OpticsPlanet and must represent us professionally, politely, and with a passion for assisting customers. This position is responsible for providing a great customer experience, optimizing sales and profit margins, assisting customers navigate our website, overcoming procedural impediments, and in general, making it as easy as possible to do business with OpticsPlanet. Specialists use their product knowledge, communication, and interpersonal skills to build value by closing sales and maximizing future sales through a positive, trusting relationship with their co-workers and customers.

We are looking for Seasonal Employees that are available to work 40 hours per week, with regular scheduled hours between the days of Monday to Saturday from 8am to 7pm CT.

This is a fully remote; seasonal position that will begin in September and is scheduled to conclude by mid-January.

Duties & Responsibilities

• Answer incoming telephone inquiries from prospective and existing customers
• Initiate and close sales and convert on-hold orders to active sales
• Check order status for customers
• Resolve issues with orders 
• Answer product questions and make product recommendations
• Inform customers of current promotions or special sales
• Make discount decisions within corporate guidelines
• Answer questions about the company and its policies
• Distribute incoming phone calls to appropriate departments i.e. Purchasing, Marketing, Legal, etc.
• Other ad hoc duties as assigned

Qualifications, Skills & Requirements 

• High School Diploma or equivalent 
• Must type at least 30 words per minute with 95% accuracy or better
• Excellent verbal communication and Customer Service skills
• Experience with MS Office applications (such as MS Word, MS Excel), email programs, and Internet browsers
• Minimum of 1 year contact center experience within the retail or service industry
• Excellent written communication skills including spelling, grammar, and vocabulary
• Knowledge of etiquette governing internet forums and chat communication
• Patience, empathy, and friendliness in dealing with customers
• Willingness to see customer issues through to resolution
• Knowledge of principles and methods for showing, promoting, and selling technical products and services is a plus 

This is a remote/work-from-home role. You must reside in one of the following states/locations: Alaska, Arkansas, Arizona, District of Columbia, Delaware, Florida, Georgia, Iowa, Idaho, Illinois, Indiana, Kansas, Kentucky, Maryland, Maine, Minnesota, Mississippi, Montana, North Dakota, Nebraska, New Hampshire, New Mexico, Nevada, Ohio, Oklahoma, Oregon, Rhode Island, South Carolina, South Dakota, Texas, Utah, Virginia, Vermont, Washington, Wisconsin, West Virginia, or Wyoming. Note, this list of states/locations is subject to change.

Ecentria and its affiliates are an Equal Opportunity Employer. The Company does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. Ecentria and its affiliates are Drug Free Workplaces.

Ecentria and its affiliates are an Equal Opportunity Employer. The Company does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.  Ecentria and its affiliates are Drug Free Workplaces.

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.