About the Role

We are seeking a Help System Designer to develop clear, effective, and user‑centric help and guidance experiences across LexisNexis products. This role focuses on creating and maintaining product help systems—including in‑app support articles, structured help content, contextual guidance, and onboarding materials. Working closely with UX Designers, Product Managers, and Research teams, the Help System Designer ensures users can quickly find, understand, and act on information that supports their workflow.

The ideal candidate has strong information design skills, a user‑centered approach, and experience creating help content within complex digital products. Familiarity with user research insights, content frameworks, and knowledge of interactive help tools is highly preferred.

Key Responsibilities

Help Content Design & Production

• Create, structure, and maintain in‑product help materials, including: Help articles Contextual tooltips Task‑based guides User assistance templates

• Translate complex workflows and product features into clear, concise, user‑friendly content.

• Ensure help documentation supports product goals and improves user understanding.

User-Centered Information Design

• Apply user‑centered design principles to information architecture, help taxonomies, and content structure.

• Conduct iterative improvements based on user feedback, analytics, and research insights.

• Work with UX Researchers to understand user needs and pain points related to support and guidance.

Cross‑Functional Collaboration

• Partner with Product Managers to ensure help content aligns with feature functionality, intent, and release timelines.

• Collaborate with UX Designers to embed help and guidance at the right moments in the user journey.

• Coordinate with Content Designers and Customer Support to ensure consistency across product and external help channels.

Quality & Standards

• Follow LexisNexis content and design system guidelines to ensure clarity, consistency, and accessibility.

• Maintain and update help content libraries, templates, and standards.

• Ensure all help materials meet WCAG and usability requirements.

Data‑Driven Improvements

• Use analytics, search data, and support metrics to identify gaps or opportunities for help content improvement.

• Test help content with users in partnership with UX Research.

• Iterate content based on findings and performance indicators.

Qualifications

Required

• 2–4 years of experience as a Help System Designer, UX Writer, Technical Writer, Content Designer, or similar role.

• Strong portfolio demonstrating help content, structured information design, or user assistance systems.

• Understanding of UX principles, content design, and user‑centered frameworks (personas, JTBD, journey maps).

• Excellent writing, structuring, and information‑organization skills.

• Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives

Preferred

• Experience with help authoring tools, knowledge bases, or in‑product guidance systems.

• Familiarity with SaaS, enterprise workflows, or legal‑tech products.

• Understanding of analytics and experience iterating content based on data.

• Knowledge of accessibility standards and inclusive content design.

Soft Skills

• Strong ownership, attention to detail, and ability to simplify complex information.

• Effective communication and collaboration across disciplines.

• Curiosity, eagerness to learn new tools and processes.

• Ability to incorporate feedback and iterate quickly.

What You’ll Impact

Your work will directly enhance the user experience by ensuring customers can easily find the information and guidance they need to confidently use LexisNexis products. You will help reduce friction, support feature adoption, and improve customer satisfaction by creating help systems that are intuitive, accurate, and aligned with user needs.

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.

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