Before you apply to a job, select your language preference from the options available at the top right of this page.

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

About the Role:

The UPS Store, Inc. (TUPSS) is seeking a high-impact Franchise Consultant (FC) to support and elevate franchisees within a designated territory across their full franchise lifecycle. This is not a transactional role—it is a strategic partnership role.

Franchise Consultants are trusted advisors, performance drivers, and culture builders. They optimize revenue and operational excellence by collaborating with franchisees to develop and execute quarterly and annual business plans aligned to sales, marketing, financial performance, and long-term growth objectives.

This role blends independence with strong team alignment. You will operate autonomously in the field while remaining deeply connected to regional leadership, cross-functional partners, and the broader network. Success requires agility, data fluency, and the ability to translate insights into influence that positively impacts store performance.

Above all, this role is about helping others win. The right candidate finds purpose and fulfillment in guiding entrepreneurs toward their goals and building stronger businesses across the network.

Key Responsibilities and Duties:

• Provide strategic, professional guidance to franchisees on marketing, sales growth, pricing strategy, financial performance, and operational execution to achieve measurable growth objectives.
• Conduct comprehensive center evaluations and performance analysis to identify opportunities for continuous improvement. Coach franchisees in leveraging financial benchmarks, TUPSS tools, and data insights to optimize profitability and operational efficiency.
• Translate performance data into actionable strategies that influence behavior, drive accountability, and improve store results.
• Serve as the primary liaison between TUPSS Solution + Support Campus, UPS, vendors, area franchisees, and franchisees—ensuring timely communication, issue resolution, and coordinated support.
• Identify operational and financial risks impacting performance and guide franchisees toward corrective action while reinforcing adherence to brand standards and policies.
• Maintain consistent engagement to monitor progress, ensure training completion, and create a compelling vision that inspires adoption and buy-in.
• Support franchise lifecycle events including renewals, ownership transfers, relocations, new store buildouts, remodels, merchandising, and business transitions—managing timelines in partnership with cross-functional teams.
• Plan and facilitate convention-style network meetings that educate, align direction, strengthen engagement, and share best practices across the region.
• Champion operational excellence by sharing proven strategies in merchandising, local marketing, prospecting, customer experience, and overall franchise management to increase revenue and profit.
• Demonstrate a commitment to continuous professional growth through corporate training, industry events, regional meetings, and sponsored development opportunities.

Education Qualification:

• Bachelor’s degree in business, Management, or a related field.

Experience Qualification:

• 5+ years of experience in Restaurant or Retail Operations, Franchising, Business Consulting, or a related field.
• Experience influencing independent business owners and driving measurable performance improvement is strongly preferred.

Required Knowledge, Skills, and Abilities:

• Ability to foster open dialogue, encourage participation, achieve alignment, and constructively navigate conflict.
• Strong understanding of franchise business models, financial structures, royalty streams, and the impact of performance on overall corporate profitability.
• Advanced problem-solving and conflict resolution skills with the confidence to address performance gaps directly and professionally.
• Solid financial acumen with the ability to analyze P&L statements, identify trends, and convert insights into strategic action.
• Exceptional verbal and written communication skills with the ability to influence and inspire.
• Data-driven mindset with proficiency in digital tools and reporting platforms to analyze, manage, and present performance metrics effectively.
• Highly agile and adaptable—able to pivot priorities while maintaining focus on results.
• Willingness and ability to travel as required.
• Comfortable operating independently while remaining aligned with team strategy and regional objectives.
• Demonstrates discipline, strong time management, and the ability to manage multiple initiatives simultaneously without sacrificing quality.
• Deep personal commitment to service, collaboration, and helping others achieve their business and professional goals.

Why This Role Matters:

Franchise Consultants play a critical role in strengthening the network. You will be empowered to influence performance, develop leaders, and create measurable impact across multiple businesses.

If you are energized by data, inspired by entrepreneurship, committed to continuous growth, and motivated by the fulfillment that comes from helping others succeed—this role offers both challenge and purpose.

We are looking for leaders who are ready to elevate performance and build something meaningful—together.

Span of responsibility:

Franchised Locations: ~30

Territory Coverage: Sacramento, CA (including greater Sacramento area cities)

Additional Information for Internal Candidates:

This job is a grade 20D

The last day to apply is 11:59pm Feb 24, 2026

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria:

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications:

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Pay Range:

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $72,120.00/year to $117,180.00/year. Pay is based on several factors including but not limited to, market location and may vary depending on job-related knowledge, skills, and education/training and a candidate’s work experience. Hired applicants are offered annual short-term and/or long-term incentive compensation programs, subject to applicable eligibility requirements. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance. The company offers the following benefits for this position, subject to applicable eligibility requirements. Medical/prescription drug coverage, Dental coverage, Vision coverage, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick and Family and Medical Leave time as required by law, and Discounted Employee Stock Purchase Program.